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Salary: USD 234,000 - 300,000 / annual
Wiz is a rapidly growing cloud and AI security platform trusted by over 65% of the Fortune 100. The company recently became part of Google, combining its security expertise with Google's Threat Intelligence and Security Operations capabilities.
The Head of Customer Operations will serve as a pivotal strategic and operational leader, reporting directly to the Head of GTM Operations. This role is responsible for integrating and consolidating the Technical, Renewals, and Post-Sales teams into a single, cohesive operational engine that drives customer success across the entire lifecycle.
Key responsibilities include:
- Leading the operational integration and alignment of Technical, Renewal, and Post-Sales functions
- Establishing unified operational frameworks, standardized handoff protocols, and shared cadence routines across pre-sales technical alignment, renewals, and post-sales delivery
- Identifying operational redundancies, bridging communication gaps, and building end-to-end visibility to support Post-Sales leadership
- Maintaining close alignment with GTM Leadership on operational health, resource utilization, organizational risks, and key performance initiatives
- Translating business priorities into structured operational roadmaps and tracking progress against strategic targets
- Driving operational efficiencies aligned to organizational KPIs including Net Retention Rate, On-Time renewals, POV win-rate, and lifecycle metrics
- Defining clear scope, ownership structures, and performance benchmarks for each managed leader and their teams
- Cultivating a high-performing, transparent, and collaborative team culture utilizing Servant Leadership principles
- Overseeing team tooling, resource allocation, and budget considerations to maximize operational leverage and ROI
Requirements:
- Minimum 5-8 years of global leadership experience in business operations, strategy, or operational leadership within high-growth or enterprise tech organizations
- Proven track record of consolidating and leading complex, cross-functional teams encompassing Technical, Renewals, and Post-Sales/Services teams
- Demonstrated experience as a direct manager with a history of coaching, developing, and scaling management talent
- Exceptional strategic insight with strong hands-on capabilities in building operational processes, governance frameworks, and data-driven management models
Preferred qualifications:
- Strong understanding of pre-sales technical engagements, renewal sales motion, and post-sales adoption strategies
- Experience navigating matrixed organizations and acting as a key liaison between senior executive leadership and functional execution teams
- Advanced analytical and executive presentation skills
