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Lendable is a UK fintech unicorn (700+ employees, profitable since 2017, backed by Balderton Capital and Goldman Sachs) rebuilding consumer finance products—loans, credit cards, and car finance—with technology that gets money to customers in minutes instead of days. The company is expanding into the UK and US markets.
As Head of Compliance Monitoring, you will own Lendable's risk-based compliance monitoring programme and lead the team delivering it. You will report to the Head of Compliance (SMF 16) and deputise for them at Board meetings and sub-committees. This is a senior, hands-on role for someone who has built a second-line monitoring function in a UK FCA-regulated consumer credit firm.
Key responsibilities include:
- Own the compliance monitoring plan and methodology, refreshing annually and in-year in response to emerging risks, regulatory change, MI, complaints, and FCA publications
- Maintain a monitoring universe covering PRIN, Consumer Duty, CONC, SYSC, DISP, SMCR, MCOB, Consumer Credit Act, financial promotions, and UK GDPR
- Scope and deliver thematic and BAU reviews across the customer journey (affordability, financial promotions, arrears/forbearance, vulnerability, fees/charges, complaints handling)
- Test design and operating effectiveness of first-line controls; provide second-line assurance over first-line QA
- Issue clear, evidence-based reports with findings, root cause, risk ratings, and owned actions; track remediation to closure
- Escalate actual or potential customer harm promptly; assess for redress and FCA notification under Principle 11 and SUP 15
- Produce monitoring MI for Head of Compliance, executive management, and Board; present at committees
- Support FCA supervisory engagement, information requests, and skilled person (s166) reviews; coordinate with Internal Audit, Risk, and first-line QA
- Bring data protection into scope, testing UK GDPR and DPA 2018 compliance alongside the Data Protection Officer
- Lead, coach, and develop the compliance monitoring team; plan resources and build capability through data, analytics, and tooling
Requirements:
- Demonstrable compliance monitoring experience within a UK FCA-regulated firm, including designing, owning, and delivering a risk-based compliance monitoring programme
- Experience leading, managing, and developing a team
- Consumer credit experience with strong working knowledge of CONC and the Consumer Credit Act
- Strong working knowledge of the FCA Handbook (PRIN, Consumer Duty, SYSC, DISP, SMCR) and FCA expectations of a second-line monitoring function
- Data protection knowledge covering UK GDPR and Data Protection Act 2018
- Ability to write clear, concise, evidence-based reports and present findings credibly to senior management, Board, and committees
- Sound judgement and personal resilience; independence and confidence to challenge the business constructively and escalate where necessary
- Strong planning and organisational skills; ability to deliver a plan across competing priorities
Highly desirable:
- Internal audit experience from a third-line function and/or relevant professional qualification (IIA, ICA, CISI)
- Secured lending experience from second or third-line perspective, including MCOB knowledge
