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OpenFX is building the global infrastructure backbone for cross-border FX transactions, serving institutional clients. The company is backed by top-tier investors including Accel and NFX and is scaling rapidly.
You will lead client success for the MENA region as Head of Client Success, responsible for ensuring institutional client satisfaction, retention, and growth while building the regional client success team from the ground up.
Key Responsibilities:
Client Growth & Optimization: Analyze client trading data to identify volume growth and cost-saving opportunities. Create regular reviews showcasing platform value and optimization opportunities. Develop and execute account growth strategies based on quantitative analysis to increase transaction volumes and help customers optimize their FX flows.
Team Building & Leadership: Build and hire the MENA client success team, sequencing roles against regional growth. Set the operating rhythm including account planning cadence, coverage model, and escalation paths. Coach and develop team members, owning their performance and progression. This is a player-coach role—for the first year you will carry accounts and handle client service requests while building the function around you.
Operational Excellence: Manage smooth client ramping processes including technical integration and training. Coordinate with internal teams to resolve trading or settlement issues promptly. Provide regular reporting on client health metrics and growth opportunities. Collect and organize client feedback for product and service improvement.
Trading Relationship Management: Serve as the primary point of contact for institutional clients' day-to-day FX trading needs. Monitor client trading patterns, volumes, and pricing to ensure optimal execution. Work with trading teams to understand workflows and identify efficiency opportunities.
Requirements:
Must-Have:
- 6+ years of experience in client-facing roles with financial services institutions
- 8+ years of overall professional experience
- Strong understanding of FX markets, trading operations, and treasury workflows
- Experience analyzing trading data and creating actionable insights
- Proven track record of growing institutional relationships
- Based in Dubai with right to work and willingness to travel across the GCC
Nice-to-Have:
- Experience with FX trading platforms or fintech products
- Understanding of API integrations and trading system workflows
- Background in treasury operations or institutional trading
- Familiarity with regulatory requirements (CBUAE, VARA, DFSA)
- Existing relationships across regional exchange houses, MTOs, or PSPs
Desirable Traits:
- Ability to analyze trading patterns and identify optimization opportunities
- Strong project management skills for complex client implementations
- Experience working with technical and business stakeholders
- Track record of growing institutional relationships through data-driven insights
- Ability to hold margin under pressure rather than defaulting to discounting
- Advanced fluency with AI tools as a core part of workflow
