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Vivenu is a global leader in event-ticketing technology, backed by over $65 million in funding, serving major clients like the Grammys, Golden Globes, Stanford University, and Hockenheimring. The company operates six offices worldwide and is recognized as one of Europe's fastest-growing scale-ups.
As a Hardware Specialist, you will serve as the physical bridge between vivenu's software platform and thousands of event attendees. Your responsibilities include:
**Core Responsibilities:**
- Manage the complete hardware logistics lifecycle: preparation, testing, unpacking, configuration, timely shipping, and rental/return processes for ticketing hardware (scanners, printers, POS systems).
- Maintain precise inventory control and fleet tracking using tracking tools to ensure data integrity across all device categories and forecast demand spikes data-driven.
- Evaluate, test, and implement Mobile Device Management (MDM) software to automate maintenance and enable remote access capabilities.
- Create a seamless "plug-and-play" experience for event organizers through remote video onboarding, occasional on-site deployments, and high-quality setup guides and help-center documentation.
- Handle hardware escalation tickets, support CX/CSM teams with troubleshooting, provide internal training, and maintain composure during time-critical customer emergencies.
- Collaborate with Product and Engineering teams, feeding back customer feedback and hardware defects to continuously improve product selection and reliability.
- Manage large-scale printing campaigns, overseeing batch printing orders from initiation through shipment.
- Work independently and with high attention to detail, including physical tasks such as unpacking boxes and assembling devices.
**Requirements:**
- Completed vocational training (e.g., IT specialist, IT systems electronics technician, or commercial/logistics qualification with strong IT affinity).
- Strong hands-on IT and hardware affinity; comfortable configuring networks, mobile operating systems, scanners, and thermal/card printers.
- No hesitation about physical work (unpacking boxes, mounting devices) and ability to work independently and with meticulous attention to detail.
- High resilience and strong communication skills to remain solution-oriented and calm under high volume or stressful emergency situations.
- Excellent German language skills (spoken and written) and good English proficiency (spoken and written).
- Nice-to-have: experience with Mobile Device Management (MDM) tools (e.g., Jamf, Workspace ONE, SOTI), professional background in IT support, tech logistics, or event hardware management.
