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Diligent Robotics deploys Moxi, a mobile service robot, in hospitals across the US. The operating fleet is growing from approximately 70 robots today to about 200 by the end of 2027, with most new units being next-generation Moxi robots at new hospital sites.
The Hardware R&D Technical Lead runs the HQ team responsible for keeping Moxi robots in hospitals operational. The team provisions, builds, tests, quality-checks, and ships hardware to support field operations. The team's mission is to achieve 95% overall monthly robot uptime, deliver assigned objectives on time, and maintain a continuous improvement mindset for all systems and processes.
Key responsibilities include:
**Lead and develop the team:** Hold weekly 1:1s with clear written expectations and measurable goals. Coach team members, provide direct feedback, run performance reviews, and address performance issues early in partnership with HR. Cross-train the team to eliminate single points of failure. Build a culture of ownership where work is confirmed complete, every loop is closed, and handoffs are documented in writing.
**Keep staffing matched to the fleet:** Track workload across provisioning, builds, QC, refurbishment, and parts shipping to spot capacity gaps before they cause delays. Forecast headcount with the Head of Service Operations as the fleet grows, then hire and onboard accordingly. Plan coverage for time off, on-call rotations, and build surges.
**Keep the team aligned on priorities:** Own the team's charter and intake for requests from field service, engineering, and manufacturing. Maintain a single prioritized backlog and make trade-offs visible early. Join daily field service stand-ups and publish weekly status reports covering done, in progress, blocked items, and decisions needed.
**Coordinate testing with engineering:** Plan and run hardware tests and validation with hardware, software, and reliability engineering teams, including docking, charging, battery, thermal, and endurance testing. Schedule HQ test robots, ensure results are recorded and shared, and pilot retrofits before fleet deployment. Support root-cause analysis on repeat field failures.
**Run depot operations:** Oversee robot and base provisioning, builds, refurbishment, and returns. Own the QC gate to ensure parts and robots ship complete to hospital sites and manufacturing. Ensure parts ship same-day and keep work instructions and repair procedures current.
Working conditions: Full-time and on-site at Austin, TX headquarters in a hardware shop and office setting. Up to 10% travel to hospital sites and manufacturing partners. Regularly lift and move components up to 50 lb and stand for long periods during builds and testing. Occasional after-hours support when robots are down.
**Requirements:**
- 5+ years of hands-on work with electromechanical or robotics hardware (building, repairing, testing, or field service)
- 2+ years leading technicians directly, including hiring, coaching, and managing performance
- Strong electrical troubleshooting on low-voltage DC systems, batteries, chargers, and wiring harnesses using a multimeter and reading schematics
- Experience running a test, QC, or build process with written procedures and recorded results
- Clear, direct written and verbal communication with technicians, engineers, and leadership
- Ability to balance competing priorities and communicate what will slip and why
**Preferred qualifications:**
- Familiarity with MaintainX or similar maintenance management system (CMMS)
- Experience working with contract manufacturers on builds, quality issues, and returns
- Background with mobile robots, AMRs, or other autonomous machines
- Experience with lithium battery systems and charging, LiFePO4 in particular
- Lean or 5S shop practices, or experience in a regulated environment such as healthcare
