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Salary: USD 145,000 - 180,000 / annual
Arista Networks is seeking a Hardware Escalation Engineer to manage quality and reliability of production hardware units in a data center networking environment. You will work closely with cross-functional teams spanning software, hardware, manufacturing, customer support, and external suppliers to identify, debug, and resolve quality issues and hardware failures.
Key responsibilities include:
- Manage and track quality metrics for production units
- Interface with customer support to debug and gather information on failed units deployed at customer sites
- Perform failure analysis on failed hardware in collaboration with hardware and software engineering teams
- Route failed units to external suppliers for analysis when necessary
- Track and close RMA (return merchandise authorization) cases
- Develop and enhance corrective actions based on failure analysis findings
- Provide detailed failure analysis reports
You will be instrumental in maintaining Arista's reputation for quality in high-performance networking equipment, working with contract manufacturing partners and internal teams to drive continuous improvement in hardware reliability and manufacturing processes.
REQUIREMENTS:
- Bachelor's degree in Electrical Engineering, Mechanical Engineering, or related field (Master's degree preferred)
- Minimum 10+ years of experience in failure analysis and quality engineering
- Demonstrated ability to debug, test systems, and track hardware failure processing for resolution
- Experience with PCBA (printed circuit board assembly) manufacturing, electro-mechanical assembly, and associated manufacturing processes
- Foundational knowledge of quality and reliability performance metrics
- Experience in quality engineering within high-tech manufacturing, preferably networking equipment
- Experience working with contract manufacturing partners
- Strong cross-functional collaboration skills with engineering teams
- Strong organizational skills with meticulous attention to detail
