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Reserv is an insurtech company founded by insurance veterans and backed by Bain Capital and Altai Ventures. The company builds AI and automation technology to modernize claims processing for third-party administrators (TPAs), insurance technology providers, and adjusters.
You will join the claims team as a General Liability Adjuster, handling a diverse portfolio of claims including slip-and-falls, habitational, risk transfer, construction, and complex injury cases. Your responsibilities include:
- Managing an inventory of claims from intake through resolution, triaging critical cases and ensuring timely service to all claim constituents
- Speaking with customers via phone to educate them on their claims and guide them toward optimal outcomes
- Gathering necessary information to initiate claims and explaining policy coverage and appropriate next steps
- Analyzing coverage, identifying potential coverage issues, and establishing initial reserves with adjustments as claims develop
- Negotiating settlements with claimants, insureds, and attorneys within your payment authority
- Ensuring compliance with state regulations, policy provisions, and standard operating procedures
- Overseeing outside investigative service providers and counsel to resolve claims effectively
- Contributing to continuous improvement of claims guidelines, best practices, and processes
- Engaging in ongoing learning about personal lines claims, court decisions, and policy changes
The role is 100% remote and based in the US (excluding California, Alaska, Hawaii, and territories). You'll work in a collaborative, tech-driven environment focused on reducing administrative burden and improving the adjuster experience.
REQUIREMENTS:
- Active adjuster license required (resident state license if available, otherwise Designated Home State license)
- Minimum 3–5 years of claims adjustment experience, ideally with general liability, commercial property, or personal lines exposure
- Strong understanding of premise, habitational, risk transfer, and general liability policy interpretation
- Ability to manage multiple claims simultaneously with attention to detail and urgency
- Excellent communication and interpersonal skills; ability to handle conflict conversationally and collaboratively
- Customer-focused mindset with empathy and patience
- Curiosity, creativity, and willingness to challenge the status quo
- Sense of humor and ability to thrive in a remote-first environment
