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GiveCampus is the world's leading fundraising platform for non-profit educational institutions, trusted by 1,300+ colleges, universities, and K-12 schools. The company is backed by Y Combinator, has been on the Inc. 5000 list for five consecutive years, and recently closed a $140 million growth investment.
This role is a Partner Implementation Specialist supporting GC Gift Officer, the fastest-growing product line within GiveCampus. You will own the end-to-end implementation process for new partners, from initial platform setup through onboarding, training, and successful adoption. The role combines hands-on customer success work with operational support for a rapidly scaling SaaS business unit.
Key responsibilities include:
- Own end-to-end implementation for new partners, managing timelines and tracking early product utilization
- Travel regularly (up to 50%) to partner campuses to lead in-person training sessions and build strong relationships
- Support day-to-day operations within the GC Gift Officer business unit, identifying process improvements and efficiency gains
- Gather and communicate partner feedback, identifying pain points and recommending product/experience enhancements
- Monitor product adoption post-launch, identify at-risk partners, and develop proactive engagement plans
- Track implementation progress and partner utilization using spreadsheets and data analysis
You'll work in a distributed, remote-first environment with a team of 130+ spread across 30+ states. While fully remote, the role requires regular travel to partner sites and attendance at multiple company-wide and team-specific in-person onsites throughout the year. GiveCampus has a 12,000 sq ft office in Washington, DC available for optional use.
The company is mission-driven, focused on advancing education quality, affordability, and accessibility. They practice sustainable growth, have been profitable 9 of the last 10 years, and recently completed a second major liquidity event for employees.
Requirements:
- 2–4 years of experience in SaaS, customer success, onboarding, or operations (early-career professionals encouraged to apply)
- Comfortable working directly with partners, leading in-person training sessions, and traveling regularly (up to 50%)
- Strong attention to detail, ownership, and follow-through; ability to independently manage implementation timelines and competing priorities
- Comfortable in fast-paced, growing environments; takes initiative and moves with urgency
- Proficiency with spreadsheets, Excel, or similar tools for tracking progress and analyzing utilization data
- Customer-centric problem-solving mindset; genuinely curious about partner needs and motivated to drive adoption
- Eager to learn, take on new responsibilities, and grow into more strategic roles over time
