SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
True Link is a profitable, mission-driven fintech company serving people whose financial needs go unmet by traditional institutions—including people with disabilities, older adults, and people in recovery. The company has earned recognition on the Forbes Fintech 50 and Inc. 5000 list.
As a Fund Operations Associate - Custody, you will own the daily disbursement and payment processing pipeline for pooled trusts. This role is critical to delivering reliable, secure financial operations that clients depend on. Work centers on firm daily cutoffs with layered review processes where accuracy and consistency are paramount.
Key Responsibilities:
- Prepare and reconcile daily disbursement funding ahead of morning cutoffs
- Process daily payment files and wire transfers across multiple banking partners, maintaining accurate delivery statuses
- Handle expedited and exception requests including same-day payments, stop payments, and redeposits with clear tracking
- Review daily bank reconciliation summaries and resolve errored items
- Calculate and assess weekly fees for assigned organizations
- Action stop payment and redeposit requests with banking partners and log for tracking
- Act with urgency to resolve processing issues, escalating to internal and external stakeholders as needed
- Partner with internal teams to keep daily operations on schedule
- Identify and recommend workflow improvements that increase efficiency and reduce risk
- Support ad-hoc projects across the team
This is a collaborative role working across teams to support the mission of improving financial lives. The majority of the team works remotely from across the US, with small offices in San Francisco and Kingston, NY.
Requirements:
- 1-2 years of experience in custody, trust, investment, banking, or payments operations, ideally within a financial services firm
- Detail-oriented and highly organized with strong ability to manage and reconcile financial data accurately and efficiently
- Familiarity with ACH, wires, and check processing; NACHA file experience is a plus
- Strong analytical problem-solving skills with proactive issue identification
- Well-versed in fraud prevention and experience working within environments emphasizing internal controls and compliance
- Comfortable navigating multiple tech platforms and systems including banking portals and Excel or Google Sheets (intermediate proficiency preferred); comfortable running scripted or automated tools and checking output
- Effective communicator able to interact clearly and professionally with internal teams, external partners, and occasionally clients
- Deadline and process driven with ability to adapt quickly to evolving priorities
- Self-motivated, takes ownership of work, values collaborative mission-driven team contribution
- Sound judgment when escalating and resolving problems independently
