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Salary: USD 105,000 - 123,000 / annual
Robinhood is seeking a Fraud Operations Program Manager to oversee high-impact projects supporting business growth and strategic initiatives across Fraud Operations. This role serves as the primary liaison between Fraud Operations and Product, as well as the Detection & Prevention team and other cross-functional partners.
Key Responsibilities:
- Act as the main point of contact between Fraud Operations and Product/Detection & Prevention teams, ensuring Fraud Ops is represented throughout the product development lifecycle.
- Own launch readiness for new product rollouts and initiatives impacting Fraud Operations, coordinating readiness across people, process, and technology ahead of go-live.
- Develop and maintain Business Requirement Documents (BRDs) for new products and initiatives affecting Fraud Operations.
- Draft and circulate memos related to Fraud Ops implementations and updates, ensuring timely review and approval.
- Manage and resolve issues related to Fraud Operations, driving root-cause resolution and timely closure.
- Partner closely with Fraud Operations leadership to plan for and de-risk upcoming launches, aligning staffing, training, and workflow changes with product timelines.
- Coordinate with internal and external stakeholders—Product, Detection & Prevention, Engineering, and BPO vendor partners—to ensure effective communication and collaboration.
- Establish a cohesive vision for Fraud Operations-wide initiatives spanning multiple teams, keeping efficiency and operational readiness at the forefront.
- Work directly with frontline Fraud Ops agents to surface process gaps and improvement opportunities, translating field-level feedback into scoped initiatives.
- Provide guidance to the Fraud Operations team, fostering a culture of continuous improvement.
The role is based in Chicago, IL; Denver, CO; Westlake, TX; or Lake Mary, FL, with in-person attendance expected at least 3 days per week.
Requirements:
- Bachelor's degree in Business, Finance, or a related field, or equivalent work experience.
- 5+ years of experience in Fraud Operations, Trust & Safety, or a related risk/operations discipline.
- Excellent program/project management skills.
- Strong understanding of fraud typologies and operational workflows across products (e.g., equities, crypto, event contracts).
- Experience managing multiple projects simultaneously, involving stakeholders across business units.
- Strong written and verbal communication, analytical skills, project management ability, and attention to detail.
- Ability to balance multiple priorities, operate autonomously, and drive execution while favoring automation over manual processes.
- Ability to build and sustain strong, trust-based relationships across cross-functional teams with high responsiveness.
- Resourceful, persistent, and able to thrive in a fast-paced, entrepreneurial environment.
