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Mecka AI is building the data infrastructure layer for robotics and embodied AI. The company designs and operates global systems for data capture, data labeling, and hardware-enabled workflows used by leading AI labs and robotics companies to train and validate humanoid and embodied AI systems.
As a Forward Deployed Software Engineer, you will be the technical point of contact for a set of customers, working at the frontier with the company's most important clients. This is a high-autonomy role that blends technical depth with customer partnership ownership — more aligned with Palantir-style forward deployment than traditional sales engineering.
Key responsibilities:
- Serve as the credible technical point of contact for customers, trusted directly by their engineering teams
- Understand customer objectives and determine what data or delivery they need, owning the full build and ship process
- Maintain strong customer support and SLA standards with fast response times and clear communication
- Own the complete delivery process end-to-end, identifying bottlenecks and inefficiencies
- Translate learnings from one customer into durable improvements — tooling, processes, and standards — that accelerate future deliveries
- Work directly with internal engineering, data, and operations teams to unblock delivery and drive upstream changes
- Bring outside-in perspective to product and delivery systems, identifying where they break under real customer conditions
Requirements:
Must-have:
- Technical depth sufficient to earn credibility directly with sophisticated customer engineering teams — hands-on technical presence, not demo-only
- Direct, hands-on experience owning a customer or partner relationship end-to-end, beyond supporting from a ticket queue
- High agency and strong generalist orientation — comfortable moving across data, delivery processes, and adjacent problems; takes on scope beyond defined role without waiting to be asked
Nice-to-have:
- Startup experience, ideally as a founding or early engineer
- Track record of improving how a team delivers, not just delivering individually
