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Nango (YC W23) is a developer platform that enables AI agents and applications to build product integrations with APIs their users rely on. The company has 700+ paying customers including ServiceNow, Monday, Replit, and Ramp, and is backed by a 14-person team with deep experience from AWS, GitHub, Okta, Snyk, Netlify, Uber, Samsara, Workato, and other leading developer-tool companies.
As a Forward Deployed Engineer, you will be the bridge between customers and product. This is a full-stack engineering role with heavy customer interaction. You will work directly with customers from technical evaluations through production deployment and beyond. Your responsibilities include leading customer calls and pairing sessions, conducting technical deep dives, building integrations, and resolving complex implementation and platform issues. You will ship full-stack product improvements from design through deployment, keep customers informed with clear updates and expectations, and shape the product roadmap based on customer feedback and learnings.
Expect frequent customer interaction via calls, Slack conversations, and collaborative coding sessions alongside hands-on engineering work. This role requires excellent communication and customer-facing skills, with the ability to translate customer needs into thoughtful, lasting product solutions.
REQUIREMENTS:
- 5+ years of full-stack engineering experience
- Exceptional communication skills in English, both on calls and in writing
- Ability to build customer trust, listen carefully, and explain technical tradeoffs clearly
- Comfort debugging APIs, integrations, and production systems
- Ability to manage multiple customer priorities and follow through reliably
- Experience with developer tools or customer-facing engineering is a plus
