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Handoff is an AI agent platform that automates construction company operations, helping remodelers streamline estimating, manage workflows, and grow their business. The platform processes over $6B in annualized project volume and serves 10,000+ monthly active users. The company is backed by Y Combinator, Initialized, and Greycroft, with distributed teams across Austin, São Paulo, and Buenos Aires.
As a Forward Deployed Engineer, you will be the dedicated technical owner for 2–3 enterprise construction accounts, embedding directly with each client's software and estimating teams. You'll own the complete technical delivery lifecycle: from pilot success criteria through production rollout and ongoing support. Your responsibilities include customizing Handoff's core deliverables (estimates, takeoff drawings, summary reports) to match each client's templates, naming conventions, units, materials preferences, and branding. You'll design and stand up intake and delivery workflows—file transfers, custom CSV exports, API payloads—integrating with clients' POS/ERP systems (such as Oracle). You'll expose and document Handoff's API for client consumption, build SKU matching to map estimate line items to supplier catalogs, and maintain those mappings as catalogs evolve.
You'll assess each client's tech stack, recommend realistic integration paths, and assist with connections to legacy systems, always scoping feasibility honestly and never over-promising. Leading weekly calibration reviews with the client's estimating team, you'll incorporate correction notes and drive accuracy against agreed error-rate targets, treating measurement as a core requirement. You'll meet delivery SLAs, provide first-line technical support and maintenance, and document account-specific configurations for continuity and clean handover.
This is a high-ownership role for engineers comfortable with ambiguity, direct customer contact, and accountability for real business outcomes. You'll partner with a Construction Account Manager who owns the business relationship while you own everything technical.
REQUIREMENTS:
- 5+ years of software engineering experience with a track record of shipping and operating production systems
- Full-stack proficiency: Node.js, Python, and SQL; able to customize outputs, build integrations, and automate exports
- Hands-on API experience: designing, exposing, and documenting APIs; mapping data to client schemas; working with legacy or non-REST systems
- Strong client-facing skills: professional, responsive, comfortable working directly with clients via email, calls, Microsoft Teams; ability to engage both engineers and non-technical estimating staff
- Metrics-driven mindset: define quality metrics, track accuracy trends, make progress quantifiable and defensible
- Self-contained and autonomous: manage technical delivery for multiple accounts, navigate ambiguity, shifting requirements, and staggered timelines
- B2+ English proficiency for effective communication and documentation with US clients
- Bonus: exposure to LLM/AI applications, or familiarity with residential construction (framing, foundation, roofing, siding, interior scope) and estimating workflows
