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Salary: USD 170,000 - 210,000 / annual
Ascend is a Series A fintech company building the first complete financial operations platform purpose-built for insurance. The platform combines accounting automation, payments, and premium financing in a single solution, serving over 4,000 businesses including more than half of the 50 largest insurance brokers in the country.
You will join as a Forward Deployed Engineer, working on-site in San Francisco to build custom integrations and own the technical delivery of customer implementations. You will work directly with customers, Sales, Customer Success, and Engineering to understand customer workflows and turn ambiguous, high-stakes problems into practical solutions.
In your first 30 days, you will understand Ascend's platform, product, and customer workflows by collaborating with team members and engaging with customers. You will learn the platform's APIs, account configurations, and connected third-party systems, and deliver a technical plan for an active integration including requirements, data flows, dependencies, and success criteria.
In your first 60 days, you will own the technical workstream for a customer implementation, partnering with Customer Success on launch timelines and adoption. You will build and deploy custom API integrations, webhooks, and data workflows that connect Ascend to customer systems. You will configure accounts, validate data flows, and lead technical testing with customers. You will also partner with Sales and Customer Success to build demos, integrations, or features that remove blockers to deals or renewals.
In your first 90 days and beyond, you will independently own account setup, configuration, and complex integrations for new customers from technical scoping through go-live. You will lead technical conversations with customers and drive technical delivery in partnership with Customer Success. You will build integrations, custom features, and internal tools that embed Ascend in enterprise customer workflows. You will help drive adoption by working with customers to put solutions into daily use and remove barriers to sustained usage. You will resolve most technical issues independently, bringing in Engineering when a broader product fix is needed. You will turn recurring customer needs and one-off builds into product features, reusable integrations, and implementation playbooks.
The tech stack includes Ruby on Rails API hosted on Heroku, Next.js with TypeScript hosted on Vercel, Postgres and Redis for storage, and continuous integration and delivery processes.
**Requirements:**
- 3+ years of experience in implementation, solutions, technical support, or forward deployed engineering
- Experience working at a growth-stage startup
- Experience with relational databases and strong SQL
- Hands-on experience with APIs, webhooks, and data integrations
- Strong debugging skills and clear communication with customers
- A strong desire to learn new skills and solve business problems
**Nice to Have:**
- Familiarity or interest in learning Ruby on Rails
- Familiarity with building external APIs and integrations with platforms such as Salesforce
- Experience with payments, fintech, or insurance products
