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Wayve is building an AI platform for autonomous driving, pioneering an end-to-end AI approach that enables vehicles to learn from real-world experience. The Fleet Service Manager leads Wayve's Fleet Operations Team, responsible for maintaining the safety, performance, and operational readiness of the autonomous vehicle fleet.
In this role, you will manage a team of Fleet Servicing & Maintenance Technicians and oversee all aspects of fleet maintenance and operations. Your primary responsibilities include:
• Fleet Availability & Operational Efficiency: Optimize servicing and inspection schedules to maximize vehicle uptime and minimize downtime.
• Cost Control & Budget Management: Manage fleet maintenance budgets, track expenditures, and implement cost-saving initiatives without compromising service quality.
• Compliance, Safety & Regulatory Adherence: Ensure all servicing and maintenance operations comply with safety regulations, industry standards, and internal policies.
• Fleet Upgrades & Deployment Coordination: Oversee mechanical and servicing-related upgrades while minimizing operational disruptions.
• Team Leadership & Workforce Management: Lead, coach, and develop high-performing Fleet Servicing & Maintenance Technicians.
• Data-Driven Decision Making: Analyze fleet maintenance data to improve servicing schedules, reduce downtime, and enhance overall fleet performance.
• Continuous Improvement: Drive efficiency improvements, implement best practices, and maintain industry-leading fleet servicing operations.
You will work closely with Field Engineering Leads and Heads of Geo to align servicing efforts with business needs. While not shift-based, flexibility may be required to support urgent fleet servicing needs. This is a Monday-to-Friday, on-site role based in Tokyo and Yokohama.
Wayve offers competitive salaries benchmarked against the market, meaningful equity, relocation support and visa sponsorship, learning and development budgets, comprehensive benefits including health insurance, dental, enhanced parental leave, retirement/pension, access to therapists, and wellbeing partnerships.
REQUIREMENTS:
Essential:
• Proven experience as a Service Manager in a dealership, fleet management, or automotive servicing environment
• Strong leadership ability to lead, coach, and develop a high-performing team of Fleet Servicing & Maintenance Technicians
• Skilled in scheduling, resource allocation, and workflow optimization for efficient servicing operations
• Deep understanding of industry safety regulations, risk management, and compliance within fleet servicing environments
• Effective communication with internal teams, leadership, and external partners
• Customer-centric, results-driven mindset committed to high fleet availability and operational efficiency
• Proficiency in tracking maintenance KPIs, analyzing fleet performance data, and driving continuous improvements
• Experience refining servicing workflows, implementing best practices, and adopting new technologies
Desirable:
• Knowledge of ADAS technology and on-road testing requirements
• L2 Automobile Mechanic certification
• Japanese language ability: JLPT N2 or above (fluent)
• English language ability: Fluent
Additional Requirements:
• Must disclose any second job as part of the application process
• Subject to health check before/after employment
• Employment contingent on passing training, pre-employment checks, and ongoing drug/alcohol testing per company policy
