SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Salary: GBP 80,000 - 95,000 / annual
Reveal Technology is seeking an Embedded Field Service Representative to support a UK special operations customer based in Poole, Dorset. Founded in 2019, Reveal develops software tools and intelligence platforms for defense, security, and public safety missions in remote and extreme environments. The company's flagship products include Farsight (3D processing and mission planning), Identifi (secure identity verification), Chronos, and Anomaly 6.
In this hands-on role, you will be the customer's primary point of contact for Reveal's software and services. You'll embed on site 2–3 days per week (flexing with operational need) and serve as the bridge between the customer and Reveal's US engineering team.
Key responsibilities include:
- Installing, configuring, and supporting Farsight nodes, viewers, XR kits, and Echo systems in camp, field, and maritime environments
- Delivering training to users ranging from new operators to advanced analysts and staff officers
- Supporting exercises, rehearsals, and operations, including 3D reconstruction from drone and sensor data
- Troubleshooting problems in the field and escalating to engineering as needed
- Capturing user feedback and translating it into clear tickets and feature requests
- Testing pre-release builds and new features to ensure training readiness
- Collecting real-world datasets for engineering development and testing
- Supporting sales activities including demos, trials, and proposals
- Reporting progress and activity against contract deliverables via regular SITREPs
This position requires proximity to Poole with occasional domestic and international travel. You will work with special operations personnel in sensitive environments and must exercise appropriate discretion.
Requirements:
- Strong practical IT skills: Windows, networking, and software deployment/troubleshooting on laptops, servers, and tablets
- Hands-on experience with geospatial, mapping, or ISR (Intelligence, Surveillance, Reconnaissance) systems
- Experience delivering training to mixed audiences, from junior users to senior staff
- Confidence working directly with special operations users; military service experience is a strong advantage
- Self-starter who works independently with limited oversight
- Based in or able to commute daily to Poole
- Strong Linux, networking, and deployment skills; scripting in Python or similar
- UK national, eligible for DV (Developed Vetting) clearance
Nice to haves:
- UKSF, SFSG, or Royal Marines background, ideally with maritime or amphibious experience
- Royal Signals, Royal Engineers Geo, or UKSF signals background
- C# or gRPC experience
- Experience with ATAK and other TAK tools
- Drone operations, photogrammetry, or 3D reconstruction experience
- XR headset setup and support experience
- Previous customer-facing technical roles (FSR, field engineer, solutions engineer)
