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Salary: USD 90,000 - 103,000 / annual
Wayve is building an AI platform for autonomous driving that enables vehicles to learn directly from real-world experience. The Field Engineering team is the operational backbone, delivering hands-on technical support to keep the global fleet running smoothly.
In this role, you will be a hands-on technical contributor responsible for diagnosing and resolving vehicle software and hardware issues to maintain fleet uptime. You'll perform on-site fault triage and resolution, working closely with fellow engineers and cross-functional teams to troubleshoot technical issues quickly. Key responsibilities include:
- Perform on-site fault triage and resolution, diagnosing and repairing vehicle software and hardware issues to maintain fleet uptime
- Follow structured fault diagnosis and repair protocols, ensuring work is carried out efficiently and in alignment with operational workflows
- Collaborate with fellow field engineers and cross-functional teams to troubleshoot and resolve technical issues
- Respond rapidly to issues, meeting the 5-minute response time SLA to keep vehicles operational
- Maintain clear communication with the Field Engineering Lead, providing updates on repairs and ensuring smooth handovers across geographical locations
- Participate in on-call rotations, assisting with technical support across multiple regions as part of a 24/7 global support network
- Adhere to strict safety and compliance protocols, ensuring all work follows correct procedures and approvals
- Contribute to continuous improvement efforts, identifying operational challenges and providing feedback to optimize field engineering support
This is a full-time, shift-based role based in the Sunnyvale office with 10–15% travel required. The role includes participation in on-call rotations and weekend coverage as needed. Wayve operates a hybrid working model combining in-person collaboration with focused remote work.
REQUIREMENTS:
Essential:
- Strong understanding of vehicle diagnostics, software and hardware fault triage, and repair processes
- Experience in fleet operations, automotive systems, or ADAS technology is a plus
- Ability to troubleshoot and resolve technical issues quickly, meeting strict SLAs (5-minute response time)
- Capable of working closely with global teams, providing clear technical updates, and ensuring smooth handovers across locations
- Deep understanding of safety protocols, incident management, and adherence to operational procedures
- Comfortable working in a fast-paced, evolving environment, including participation in on-call rotations and weekend coverage
- Familiarity with diagnostic tools, software monitoring platforms (e.g., Datadog, Mender), and ticketing systems like JIRA
Desirable:
- Knowledge of ADAS technology and on-road testing requirements
