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Loop Returns is seeking an Events and Employee Experience Manager to lead internal events, customer engagement programming, and office operations across the organization. This hybrid role is based in Columbus, OH, requiring 3 days per week in-office.
Event Coordination & Engagement Programming (70% of role):
You will partner with functional leaders and executive stakeholders to plan and execute Loop's core internal events and customer summit, fostering engagement among employees and engaged customers. You'll own end-to-end event logistics including venue sourcing, vendor management, travel coordination, accommodations, on-site execution, and post-event wrap-up. You'll align programming for signature events and business rhythms with company goals, culture initiatives, and employee experience priorities.
You'll own the employee experience in Loop's hub markets (Chicago, Toronto, London, etc.), serving as the go-to resource for hub employees and proactively identifying ways to deepen connection. You'll manage event budgets, contracts, and expense tracking to ensure delivery on time and within budget. Every detail—from communications and materials to on-site flow and follow-up—will be thoughtfully planned to create intentional, inclusive, and memorable experiences. You'll oversee feedback and survey mechanisms to improve employee experience and act on results.
Office Management (30% of role):
You'll create an engaging, productive, and fun office community built around Loop's employee experience philosophy. You'll manage office access (keys, parking passes), ensure safety and security, and plan cultural events that enrich connection and celebrate accomplishments. You'll coordinate scheduling for 15+ annual team on-sites to support remote employees visiting Columbus. You'll liaise with nearby hotels to maintain discount programs and manage food & beverage orders for events and gatherings. You'll manage storage and inventory of office and kitchen supplies, partner with building management on maintenance and safety compliance, maintain office cleanliness, and organize physical mail.
Loop Returns is a commerce operations platform trusted by over 5,000 brands to handle returns, exchanges, order tracking, and fraud prevention. The company is building a connected commerce suite grounded in data and insight, helping merchants make smarter decisions and turn cost centers into growth engines.
Requirements:
- Full-time role requiring local residency in Columbus, OH metro area
- Ability to reliably be in office 3 days per week, 9 AM–5 PM, with flexibility for in-office and offsite events
- Reliable personal transportation to manage off-site post office and supply pick-ups
- Ability to safely lift, carry, and move office equipment and supplies weighing up to 25 pounds
- Professional experience overseeing customer and/or employee event planning, employee engagement strategy, or related experiential marketing and brand events
- Demonstrated passion for helping others and making their jobs easier and more enjoyable
- Exceptional communication skills across email, phone, video, and chat
- Reputation for being highly organized and detail-oriented; ability to manage complex checklists and anticipate challenges
- Experience fostering connection and community within distributed employee populations
- Ability to provide examples of creating exceptional stakeholder relationships
- Ability to provide examples of proactive problem-solving
- Commitment to quality work that others notice
- Track record of handling confidential and sensitive information flawlessly
