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Cabify is reimagining urban mobility through sustainable transportation solutions. The company builds an ecosystem that reduces private vehicles on streets, promotes sustainable transport, and optimizes routes for efficiency.
As an Operational Excellence Specialist, you will ensure quality and safety through operational excellence by implementing continuous improvement processes. You will deliver maximum standards and value to Cabify's driver community.
Key responsibilities:
- Propose and implement improvement projects, processes, and operations related to quality and safety for drivers, targeting superior service levels
- Track metrics for new driver acquisition across categories, ensuring smooth and efficient processes
- Monitor and guarantee compliance with quality standards linked to acquisition processes
- Analyze driver performance across categories to improve user experience
- Manage relationships with vendors associated with the role's processes
- Identify and implement automation opportunities in internal processes
- Develop analytical tools to support decision-making in the area
Requirements:
- Bachelor's degree in Business Administration, Engineering, or related field
- Experience in process mapping and documentation
- Experience managing cross-departmental projects
- Strong analytical, planning, and organizational skills
- Excellent communication abilities
- Proficiency in Google Sheets or Excel
- Knowledge of Tableau or Power BI
- Experience with AI tools (N8N, Claude)
- Alignment with Cabify's core principles
