SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Tanium is seeking an Enterprise Services Engineer (ESE) to serve as a hands-on technical expert supporting enterprise customers in both remote and on-site engagements. You will operate within a collaborative team environment alongside Technical Support Engineers, fellow ESEs, Customer Success Managers, and Sales Account Managers.
In this role, you will operationalize, administer, and maintain the Tanium platform to solve complex technical issues independently or collaboratively. You'll identify opportunities for customers to extract greater value from the platform and provide clear, articulate communication to address customer needs. Key responsibilities include:
- Operationalize and maintain the Tanium Platform, solving complex technical issues
- Identify opportunities for customers to maximize value from the platform
- Provide excellent verbal and written communication to customers
- Identify and escalate tier 3 support cases to Technical Support Engineers
- Conduct daily health checks on assigned customer accounts
- Collaborate with Technical Support Engineers on strategic customer activities
- Contribute to activity tracking, after-action reports, root cause analysis, and daily status reports
- Document best practices and playbook entries
- Work closely with Customer Success Managers to improve Tanium operational status within key accounts
- Provide technical direction to customer IT support staff
Tanium is the Autonomous IT company, driven by AI and real-time endpoint intelligence. The platform empowers IT and security teams to manage endpoints and security at scale. The company has been recognized on the Forbes Cloud 100 list for ten consecutive years.
REQUIREMENTS:
- BA/BS degree or equivalent experience required
- 5+ years of experience in IT/Consulting
- 5+ years of experience in Systems Administration/Engineering
- Active TS/SCI Clearance or higher (required)
- Hands-on Tanium experience (major plus)
- Strong troubleshooting skills
- Excellent articulation and communication abilities
- Broad knowledge across multiple technical domains with deep expertise in one or more of: Endpoint Security, Endpoint Support/Troubleshooting, Incident Response/Vulnerability Management, Systems Management, Systems Administration, Software Engineering, or Utility Scripting (Bash, PowerShell, VBScript, Python, etc.)
- Demonstrated critical thinking skills
- Ability to break problems into manageable, ordered components
- Ability to convey problem statements and plans of attack to others
