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Airbnb's CRM Engineering team builds world-class tools that drive growth and foster meaningful relationships between Airbnb and its global community of hosts, guests, regulators, and local leaders. The team tackles complex, high-impact problems including a Growth Platform designed to increase supply and retain hosts, a Policy Platform for regulatory engagement, a Community Platform for social enablement, Agent Tools for customer issue resolution, and an Aircover Claims Platform for insurance processing.
As an Engineering Manager, you will lead and grow a high-performing team of engineers while building scalable, reliable, and impactful systems that drive Airbnb's growth. You will partner closely with product, data science, design, business, and cross-functional teams to define your team's long-term technical vision, strategy, and roadmap. This is a highly visible role combining technical leadership, people development, and strategic thinking to shape the future of Airbnb's supply growth platform.
Key responsibilities include:
- Define and execute technical strategy for trust and safety initiatives, aligned with Airbnb's long-term goals
- Hire, mentor, and lead a high-performing engineering team, fostering a culture of innovation and continuous improvement
- Work closely with product managers, data scientists, and partner engineering teams to develop effective, scalable solutions
- Lead end-to-end project execution, ensuring high-quality delivery across the software development lifecycle
- Provide clear communication of project status, risks, and opportunities to senior leadership and partners
- Champion best practices for reliability, scalability, and incident response; maintain operational readiness for critical systems
- Stay current on trends in Trust & Safety and drive adoption of best practices within the team
- Ensure India team initiatives align with broader Trust & Safety goals globally
Requirements:
- Bachelor's degree in Computer Science or related field (or equivalent practical experience)
- 10+ years of industry experience, including 2–5+ years in engineering management
- Proven track record of delivering large-scale, secure, and reliable systems
- Strong experience leading technical strategy and building scalable engineering, data, or machine learning systems
- Expertise in leading AI/ML teams and delivering AI-powered solutions (strong plus)
- Proficiency in at least one major language (Java, Python, Go, Ruby)
- Demonstrated ability to hire and retain top-tier engineering talent
- Excellent communication skills; capable of bridging technical and non-technical audiences
- Experience setting multi-year strategies and aligning diverse stakeholders
- Background working in fast-paced, agile environments with cross-functional teams
- Passion for trust, safety, and driving positive social impact
- Strong commitment to fostering diversity, equity, and inclusion within teams
