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Kaseya is seeking an experienced Salesforce Engineer to support and enhance two Salesforce environments—one using legacy Steelbrick CPQ and another using Salesforce Revenue Cloud. The role combines application support, integrations, quoting and renewals, Agentforce, and production issue resolution.
You will be responsible for supporting and maintaining Salesforce orgs across Steelbrick CPQ and Revenue Cloud platforms. Key responsibilities include troubleshooting and supporting integrations with Oracle HCM, NetSuite, and Plivo Dialer; supporting Conga and DocuSign document generation and e-signature processes; and supporting quoting, renewals, upsell, cross-sell, and Agentforce capabilities.
You will configure and maintain Salesforce CPQ components including Price Rules, Product Rules, Product Bundles, and Discount Schedules. The role requires strong troubleshooting skills to resolve production, authentication, integration, and application issues, performing root-cause analysis and driving permanent fixes. You will work with cross-functional teams to resolve issues within SLAs, build reports and dashboards, perform data corrections and bulk updates using Data Loader, and analyze business processes to identify automation opportunities.
Additional responsibilities include monitoring potential service disruptions and proactively communicating impact and workarounds, documenting technical solutions and processes for long-term support, and reviewing Apex/custom logic and debug logs to identify dependencies and resolve issues.
Kaseya is an AI-powered IT management and cybersecurity software provider serving Managed Service Providers (MSPs) and internal IT organizations worldwide. Backed by Insight Partners, the company has experienced sustained double-digit growth and supports customers in more than 20 countries, managing over 15 million endpoints worldwide.
**Requirements:**
- Bachelor's degree in Computer Science, IT, or related field, or equivalent experience
- 4+ years of Salesforce development and application support experience
- Strong knowledge of Apex, Triggers, Workflow/Automation, LWC, SOQL/SOSL
- Hands-on experience with Salesforce CPQ (Steelbrick) and Revenue Cloud
- Experience with Salesforce integrations and enterprise platforms such as Oracle HCM, NetSuite, and telephony systems
- Experience with Conga and DocuSign
- Strong understanding of quoting, renewals, upsell, and cross-sell processes
- Strong troubleshooting, analytical, communication, and stakeholder-management skills
- Experience with reports, dashboards, Data Loader, and bulk data operations
**Preferred Qualifications:**
- Salesforce certifications such as Platform Developer I/II, CPQ Specialist, Revenue Cloud, Agentforce Specialist, or Administrator
- Experience with Agentforce/Salesforce AI agents
- L2/L3 enterprise SaaS application support experience
- Experience with renewal and subscription management
- Experience working with distributed and global teams
