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Gallatin is rebuilding logistics infrastructure for U.S. national security missions and allied partners using AI systems that drive decision-making from factory to foxhole. The company operates at the intersection of data and decisions, enabling faster, smarter logistics choices in contested environments.
As Engagement Manager on the Special Projects Team, you will own the complete customer lifecycle—from onboarding through adoption—and serve as the primary point of contact managing relationships from end users to senior leadership. You'll lead a cross-functional project team to deliver Gallatin's AI/ML solutions, oversee implementation and adoption, and ensure customers exceed their objectives ahead of schedule.
Key responsibilities include: (1) Value Management—overseeing technology delivery and implementation, leading cross-functional teams to exceed customer AI/ML objectives, and building execution plans that deliver above expectations; (2) Customer Management—managing relationships across organizational levels, driving alignment between Gallatin's capabilities and customer priorities (explicit and implicit), and maintaining strategic focus on long-term partnership; (3) Contract Management—identifying delivery improvements, managing customer base health by preempting risks, and developing repeatable success patterns for future customers.
You will triage customer issues, manage subcontractors, align internal resources, and operate as a hybrid of Customer Success Manager and Technical Project Manager. The role requires comfort with ambiguity, strong empathy, and a track record of building long-term relationships through diligent problem-solving and strategic discussions. Travel is required at least 50% of the time.
Gallatin is a mission-driven team of seasoned entrepreneurs, operators, and technologists focused on solving the hardest logistics problems for warfighters and humanitarian responders. The company values clear thinking, direct communication, and ownership that doesn't stop until solutions actually work.
REQUIREMENTS:
- Eligibility to obtain and maintain an active U.S. security clearance (U.S. citizenship required; proof required prior to employment)
- Minimum 6 years of work experience, including customer-facing technical program management in industry, professional services, engagement management, or government
- Technical background in Computer Science, Economics, Statistics, or Engineering (education or professional experience)
- Prior experience in logistics or sustainment operations
- Proven track record in B2B client-facing roles with demonstrated ability to grow client relationships
- Strong cross-functional collaboration and teamwork skills
- Familiarity with enterprise systems such as MAVEN and Advana
- Excellent verbal and written communication with structured, analytics-driven problem-solving approach
- Willingness to travel at least 50% of the time
- Ability to work in classified environments when necessary
