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Legora is an AI-native legal workspace that helps legal professionals move faster and operate with greater precision. The company serves 2,100+ customers across 80+ countries, including major law firms like Cleary Gottlieb, Goodwin, and Linklaters, and has scaled to $200M+ ARR.
You will own the post-sale engagement motion end-to-end for a large portfolio of law firms and corporate legal teams across the EMEA scaled segment. This is a strategic role focused on designing and executing scaled customer success programs that drive adoption, retention, and expansion.
Key responsibilities include:
- Improving and executing the scaled adoption playbook (tech-led onboarding, enablement, change management) for how customers adopt Legora and transform their workflows
- Sequencing automated touchpoints and interventions from initial rollout through firm-wide adoption, adapting to evolving client needs
- Facilitating strategic touchpoints with high-stakes accounts while using one-to-many enablement to guide the broader portfolio
- Driving sustained value through templated success plans, scaled training, and digital value reviews
- Managing portfolio health by monitoring adoption and utilization signals to proactively flag risks and growth opportunities
- Owning commercial outcomes end-to-end: running renewal and expansion as repeatable, data-informed motions
- Orchestrating cross-functional engagement (Product, Engineering, Product Marketing, Support) to accelerate client success
- Translating scaled customer feedback into product and enablement improvements
You will be critical in building a best-in-class adoption program that helps clients realize measurable ROI and expand successful use cases.
REQUIREMENTS:
- 3+ years (Manager level) or 5+ years (Senior Manager level) in scaled or digital customer success, customer operations, account management, or related field, ideally with exposure to high-growth B2B AI verticals or Legal Tech
- Demonstrated track record designing and delivering programs that serve large customer bases
- Experience building repeatable adoption playbooks and educational programs delivered at scale across digital channels
- Track record driving adoption, retention, and expansion with high-volume client portfolios
- Ownership of commercial metrics: experience carrying GRR and NRR for a portfolio and running renewal/expansion as repeatable motions
- Technical fluency and systems thinking: comfortable configuring and deploying CS platforms, CRM, AI agents, LMS, and data visualization tools
- Data fluency and metrics-driven approach to customer health, forecasting, and portfolio strategy at scale
- Exceptional program, project, and prioritization skills managing multiple concurrent clients and initiatives
- Fluent Arabic and English (written, verbal, interpersonal)
- High emotional intelligence; proactive, systems-minded, comfortable making tradeoffs
- Passion for fast-paced, early-stage environments where you help build playbooks, not just follow them
