SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Legora is an AI-native legal workspace used by 2,100+ customers across 80+ countries, including major law firms like Cleary Gottlieb, Goodwin, and Linklaters. The company has scaled to $200M+ ARR and operates teams across Europe, North America, and APAC.
You will own the post-sale engagement motion end-to-end for a large portfolio of law firms and corporate legal teams across EMEA's scaled segment. This is a strategic role focused on designing, automating, and measuring customer transformation at scale.
Key responsibilities:
- Improve and execute the scaled adoption playbook, including tech-led onboarding, enablement, and change-management motions
- Sequence automated touchpoints and interventions from initial rollout through firm-wide adoption
- Facilitate strategic touchpoints with high-stakes accounts while using one-to-many enablement to guide the broader portfolio
- Drive sustained value through templated success plans, one-to-many enablement, scaled training, and digital value reviews
- Monitor adoption and utilization signals to proactively identify risks and growth opportunities
- Own commercials end-to-end: run renewal and expansion as repeatable motions informed by portfolio data and forecasting
- Orchestrate cross-functional engagement (Product, Engineering, Product Marketing, Support) to accelerate client success
- Translate scaled customer feedback into product and enablement improvements
You will be critical in building a best-in-class adoption program, helping clients realize measurable ROI, expand use cases, and transform how their teams work.
REQUIREMENTS:
- 3+ years (Manager level) or 5+ years (Senior Manager level) in scaled or digital customer success, customer operations, account management, or related field; ideally with exposure to high-growth B2B AI verticals or Legal Tech
- Demonstrated track record designing and delivering programs that serve large customer bases
- Experience building repeatable adoption playbooks and educational programs delivered at scale across digital channels
- Track record driving adoption, retention, and expansion with high-volume client portfolios
- Ownership of commercial metrics: experience carrying GRR and NRR for a portfolio and running renewal/expansion as repeatable motions
- Technical fluency and systems thinking: comfortable configuring and deploying CS/CRM platforms, AI agents, LMS, and data visualization tools
- Data fluency and metrics-driven approach to customer health, forecasting, and portfolio strategy
- Exceptional program, project, and prioritization skills managing multiple concurrent clients and initiatives
- Fluent German and English (written, verbal, interpersonal)
- High emotional intelligence and comfort in fast-paced, early-stage environments
