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Gallatin is rebuilding logistics infrastructure for U.S. national security missions using AI systems that transform how logistics decisions are made. The Engagement Manager will join the Delivery Team as a hybrid Customer Success and Technical Project Manager, owning account plans and ensuring exceptional customer experiences.
Key Responsibilities:
Customer Success: Oversee onboarding and implementation for assigned accounts. Manage relationships across customer organizations from executives to end users. Work directly with customers' engineering teams to answer questions and resolve product issues.
Leadership & Project Management: Develop and execute project delivery plans that exceed customer expectations while maintaining budget and margin targets. Lead cross-functional project teams (indirect supervision) to help customers achieve AI/ML objectives.
Business Growth: Manage long-term customer health by identifying and mitigating risks. Identify opportunities to improve delivery processes. Build repeatable, scalable solutions that benefit future customers. Support sales teams on renewals and upsells.
You will serve as the ultimate all-rounder, managing customer relationships, delivering AI/ML solutions, using data to refine processes, aligning internal resources, and triaging issues. The role requires travel of at least 50% of the time.
Requirements:
- Active Top Secret clearance or eligibility to obtain one
- Minimum 6 years of work experience, including customer-facing technical program management in industry, professional services, engagement management, or government
- Technical background (education or professional experience in CS, Economics, Statistics, or Engineering)
- Prior experience in logistics or sustainment operations
- Proven track record in B2B client-facing roles and growing client relationships
- Basic understanding of software development
- Strong cross-functional collaboration and communication skills
- Track record of structured, analytics-driven problem solving
- History of diligence and organization across multiple workstreams
- U.S. citizenship required; ability to work in classified environments when necessary
Bonus: Prior experience at API technology companies, managing technical customers using APIs, or delivering technical solutions to government customers.
