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OpenLoop is a telehealth support solutions company founded to bring care anywhere, offering virtual care delivery across all 50 states. The Enablement Specialist, Go-To-Market Readiness role is responsible for ensuring every product launch, pathway, and operational change reaches Sales, Customer Success, and Implementation teams accurately, on time, and in actionable form. Reporting to the Sr. Manager, GTM Readiness, you will execute key pieces of launch readiness projects, own updates to existing enablement content, and maintain the organization's source of truth as the business evolves.
Key responsibilities include:
**Support Product and Program Launches:** Execute defined tasks within launch readiness projects, including building Confluence documentation, developing eLearning courses using Articulate and EasyLlama, and drafting toolkit components such as FAQs and quick-reference guides. Conduct discovery interviews with subject matter experts across Product, Clinical Program Operations, and Product Engineering to gather details revenue teams need, then translate findings into clear, accurate content. Apply established enablement frameworks and templates to new products and pathways to ensure consistent, repeatable launch approaches.
**Own Program and Product Updates:** Take ownership of defined projects related to updates to existing programs and products, from identifying what changed through updating Confluence documentation and training materials. Keep GTM content in Confluence organized, current, and easy to find, flagging outdated or conflicting information before it causes field confusion. Track work and deadlines in the team's system of record, and close the loop with stakeholders when updates go live.
**Collaborate Cross-Functionally:** Partner with Product Marketing, Revenue Operations, Revenue Enablement, Clinical Program Operations, and Product Engineering to gather inputs, review drafts, and confirm accuracy of enablement deliverables. Help eliminate miscommunication by ensuring every customer-facing team receives the same accurate information about what's changing and why.
OpenLoop operates with a relatively flat organizational structure where everyone is encouraged to bring ideas to the table and make things happen, aligned with core values of Autonomy, Competence, and Belonging.
**Requirements:**
- Experience in a revenue-generating or B2B customer-facing role, such as sales, account management, or customer success
- Strong written communication skills, with the ability to turn complex or technical information into clear, plain-language content
- Comfort asking questions, chasing down answers, and following through without waiting for perfect instructions
- Strong organization and attention to detail, with the ability to manage multiple tasks against deadlines
**Nice to Have:**
- Experience or certifications in instructional design, employee enablement, or project management
- Familiarity with knowledge management systems such as Confluence, an LMS, and project tracking tools such as Jira
- Experience in healthcare, digital health, or a B2B services environment
