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Salary: USD 199,100 - 348,400 / annual
ServiceNow is seeking a Director of Product Management to lead strategy and execution for the ServiceNow Cloud Platform portfolio. The Cloud Platform PM team is responsible for defining how ServiceNow is deployed, operated, and experienced across commercial, sovereign, partner-hosted, and customer-operated environments, serving as the foundation for the company's global SaaS business.
In this role, you will drive cross-functional execution across engineering, operations, security, legal, compliance, infrastructure, and go-to-market teams to deliver strategic platform initiatives. You will build alignment across diverse stakeholders in complex, highly matrixed environments and communicate priorities clearly to executive, technical, and customer-facing audiences.
Key responsibilities include:
- Evaluating customer requirements, regulatory trends, cloud industry developments, and hyperscaler capabilities to inform strategic investment decisions
- Integrating customer feedback, business priorities, and technical constraints into clear product recommendations and execution plans
- Developing executive-level recommendations and communicating complex tradeoffs across technical, operational, and business stakeholders
- Partnering with field teams on strategic customer opportunities and cloud-related discussions
- Serving as a trusted subject matter expert for ServiceNow's cloud platform
- Supporting market expansion initiatives, regional growth strategies, and evolving customer requirements
- Leading through ownership: serving as the accountable owner for strategic initiatives, driving outcomes regardless of organizational boundaries, identifying and closing execution gaps, and demonstrating flexibility by stepping into areas where additional leadership is needed
This role emphasizes stepping outside traditional product management responsibilities to unblock strategic initiatives, drive alignment, and ensure critical business objectives are achieved. You will be a key member of a small team shaping the future of ServiceNow's cloud platform strategy and enabling the company's next phase of growth.
QUALIFICATIONS (REQUIRED):
- 15+ years of product management experience in cloud platforms, enterprise software, infrastructure services, or medium to large-scale SaaS environments with a Bachelor's degree; OR 12 years with a Master's degree; OR a PhD with 8 years experience; OR equivalent experience
- Experience leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving (including using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact)
- Deep knowledge of cloud computing architectures and hyperscaler ecosystems (AWS, Microsoft Azure, Google Cloud Platform)
- Strong understanding of enterprise SaaS platforms and operational considerations required to run cloud services at global scale
- Proven experience defining product strategy and roadmaps for complex technical platforms
- Demonstrated ability to drive complex cross-functional initiatives involving engineering, operations, security, compliance, legal, partnerships, and go-to-market teams
- Exceptional ownership mindset with history of driving initiatives to successful outcomes, even when responsibility spans multiple organizations or falls outside formal role definitions (MUST HAVE)
- Proven ability to identify organizational gaps, create clarity in ambiguous situations, and proactively drive action to achieve business objectives
- Strong analytical and strategic thinking skills with ability to synthesize information from multiple sources and make effective decisions in fast-paced environments
- Experience conducting market analysis, competitive assessment, customer discovery, and research to inform product strategy and investment decisions
- Ability to translate complex business, technical, and customer requirements into clear product priorities and execution plans
- PM as a GM mindset
- Excellent written, verbal, and presentation skills, with ability to communicate effectively to executive, business, technical, and customer audiences
- Demonstrated success influencing without authority and leading initiatives across large organizations
- Self-starter who thrives in fast-paced, highly collaborative, and often ambiguous environments
PREFERRED QUALIFICATIONS:
- Experience working at a hyperscaler, cloud provider, or mid to large enterprise SaaS company
- Experience supporting globally distributed SaaS platforms and multi-region cloud deployments
- Experience with cloud security, compliance, sovereignty, data residency, or regulated cloud environments
- Experience driving cloud transformation, architecture modernization, or datacenter-to-cloud initiatives
- Familiarity with AI infrastructure, cloud-native AI services, and the impact of AI workloads on platform architecture and operations
- Experience supporting strategic customer engagements, executive briefings, and customer-facing product discussions
