SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Salary: USD 221,200 - 387,100 / annual
ServiceNow is seeking a Director of Engineering to lead the architecture, delivery, and evolution of key services within the HR Service Delivery (HRSD) portfolio. You will lead an organization of approximately 20 engineers responsible for building and operating critical HRSD services that serve some of the world's largest enterprises.
In this role, you will define technical strategy, drive execution, and ensure the delivery of highly scalable, reliable, and secure cloud services that power employee experiences across the ServiceNow platform. You will own the technical strategy, architecture, delivery, and operational excellence of key services within the HR Service Delivery portfolio, building scalable platform capabilities that support employee service management, knowledge experiences, lifecycle workflows, document management, and emerging AI-powered HR solutions.
A key focus is transforming engineering through AI adoption. You will champion the adoption of AI-assisted engineering practices across the software development lifecycle, leveraging modern AI capabilities to improve developer productivity, automate repetitive work, enhance quality, and accelerate delivery while maintaining strong engineering accountability and oversight. You will also drive the development of intelligent, AI-native capabilities that help employees find information, complete tasks, resolve issues, and navigate key moments in their employment journey.
You will recruit, develop, and retain exceptional engineering talent, coach engineers and emerging leaders, and foster a culture of ownership and continuous learning. You will establish a high bar for software quality, operational rigor, security, reliability, and maintainability, using data and metrics to continuously improve engineering effectiveness, system health, and customer outcomes.
Collaboration is essential—you will work closely with Product Management, Design, Customer Success, Platform Engineering, and executive leadership to align priorities, drive execution, and deliver customer value. You will also ensure services meet the highest standards for security, privacy, compliance, and responsible AI.
**Requirements:**
- 12+ years of software engineering experience with a proven track record of delivering enterprise-scale products and services
- 5+ years of engineering leadership experience, including experience managing engineering managers and senior technical leaders
- Demonstrated success driving technical strategy and execution across multiple teams and stakeholders
- Proven track record of building and leading high-performing engineering organizations
- Strong background in distributed systems, cloud-native architectures, APIs, data platforms, and enterprise software development
- Experience building and operating highly available, mission-critical services at scale
- Proficiency in modern programming languages such as Java, Python, Go, or similar technologies
- Strong understanding of software architecture, system design, observability, performance, and reliability engineering
- Experience building, integrating, or operating AI-powered product capabilities
- Familiarity with large language models, retrieval systems, agentic workflows, semantic search, and modern AI development frameworks
- Passion for applying AI and automation to improve both customer experiences and engineering productivity
- Strong technical judgment and a customer-first mindset
- Ability to balance innovation with operational excellence
- Excellent communication and influence skills across technical and executive audiences
- Proven ability to build high-performing teams and develop future leaders
- Thrives in fast-moving environments and brings clarity to complex problems
- B.S., M.S., or Ph.D. in Computer Science, Computer Engineering, Artificial Intelligence, Machine Learning, Data Science, or a related technical field, or equivalent practical experience
