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Salary: USD 236,000 - 341,000 / annual
SeatGeek is modernizing the live events ticketing industry. Reporting to the VP of Engineering, you will lead the engineering organization responsible for the core systems that enable teams, venues, and promoters worldwide to manage tickets and operate their businesses. Major venues including those home to the Dallas Cowboys, Cleveland Cavaliers, Florida Panthers, and Manchester United F.C. rely on the SeatGeek platform.
You will set technical direction for this complex, mature platform while guiding its evolution toward next-generation products and architecture. You'll help transform how SeatGeek builds software as the organization moves toward AI-native engineering practices.
This role requires comfort moving between technology, product, and the ticketing domain. You will partner closely with Product and Design leadership, Engineering Managers, Senior Engineers, and clients to translate complicated business problems into clear technical and product direction.
Key responsibilities:
- Set technical direction across US Ticketing, working with Engineering Managers and Staff+ engineers on architecture, system ownership, modernization, and platform boundaries
- Lead the evolution of a mature, business-critical platform, balancing client commitments and near-term delivery with long-term reliability, scalability, and modernization
- Stay close to the technology and contribute directly when useful through code, prototypes, debugging, architecture reviews, technical designs, or documentation
- Pioneer AI-native engineering by evolving how teams design, build, test, operate, and understand software, turning successful experiments into repeatable improvements
- Partner as a peer with Product and Design leadership to shape strategy, not simply execute a roadmap
- Develop deep understanding of clients and business, distinguish client-specific needs from durable platform opportunities, and participate in important client, sales, and implementation conversations when engineering context matters
- Lead and develop Engineering Managers and senior technical leaders, creating clear ownership and strong leverage through others
- Build a strong engineering organization by developing leaders, growing Staff+ talent, and evolving team structure as the business changes
- Create an engineering culture combining high ownership, healthy technical debate, strong execution, and sustainable performance
Requirements:
- Experience leading multiple engineering teams and Engineering Managers in a complex software organization
- Strong technical judgment and architectural depth to work credibly with senior engineers on difficult system and platform decisions
- Willingness and ability to contribute technically when it is the highest-leverage way to help, including architecture, technical writing, prototyping, debugging, and code
- Hands-on experience with AI-assisted software development and a strong point of view on how AI changes engineering practices and the software development lifecycle
- Experience evolving mature, business-critical systems while continuing to deliver customer value
- Track record of creating technical strategy from ambiguous product and business problems
- Experience partnering closely with senior Product and Design leaders and learning complex customer domains quickly
- Experience developing Engineering Managers and Staff+ engineers and creating leverage through other leaders
- Strong cross-functional leadership, communication, ownership, and comfort making consequential decisions with incomplete information
- Experience with ticketing, live events, commerce, payments, reservations, inventory, or similarly complex transactional systems is a plus
