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Salary: USD 199,900 - 348,400 / annual
ServiceNow is seeking a Director of Mobile Platform Engineering to lead a world-class mobile engineering organization that powers AI-native enterprise experiences across iOS and Android platforms.
In this role, you will own the technical roadmap for enterprise mobile platform capabilities, establishing reusable frameworks, SDKs, and platform patterns that accelerate development across multiple product teams. You'll lead the architecture of mobile platform capabilities for purpose-built enterprise applications spanning customer service, field service, operations, and productivity workflows. Key responsibilities include designing for offline-first experiences, synchronization, notifications, real-time interactions, and workflow execution while ensuring enterprise-grade security, privacy, and compliance.
You will provide technical leadership across the organization, leading critical architecture reviews, managing the mobile build and delivery pipeline (CI/CD, build speed, test infrastructure), and establishing standards for observability, telemetry, and production readiness. You'll mentor Engineering Managers, Staff Engineers, and Principal Engineers, driving mobile innovation through AI-enabled workflows and modern development practices.
Additionally, you'll establish and run on-call rotations, incident response processes, and a blameless postmortem culture. You'll partner with Product, Design, AI, Infrastructure, and Business leaders to deliver differentiated mobile experiences that perform reliably in low-connectivity environments.
REQUIREMENTS:
- 12+ years of software engineering experience with significant experience leading mobile engineering organizations (Android and iOS)
- 3+ years leading engineering managers or multi-team organizations
- Strong technical depth in mobile architecture, APIs, distributed systems, cloud-native services, networking, security, data synchronization, and MAM/MDM enterprise integrations
- Track record building and scaling enterprise-grade mobile applications or mobile platforms used at large scale
- Experience managing Engineering Managers and senior technical leaders
AI SKILLS VALUED:
- Experience building or integrating generative AI, LLM-powered experiences, AI agents, or copilots into mobile or enterprise applications
- Working knowledge of RAG, prompt engineering, agent orchestration, tool use, evaluation frameworks, guardrails, and AI safety principles
- Familiarity with AI platforms and frameworks such as Azure AI, OpenAI, Anthropic, Gemini, LangChain, Semantic Kernel, or comparable ecosystems
- Understanding of on-device AI patterns, small language models, speech or vision models, real-time inference constraints, and mobile latency tradeoffs
- Experience applying AI to engineering productivity, including code generation, test generation, automated review, incident analysis, or quality automation
- Ability to translate emerging AI capabilities into practical, secure, enterprise-grade mobile workflows
