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Salary: USD 171,120 - 251,600 / annual
Twilio is seeking an experienced Director of Global Security Operations Center (GSOC) to lead and mature the company's 24/7/365 security operations infrastructure. Reporting to the Senior Director of Corporate Safety & Security, this role will optimize resources and implement intelligence-driven physical security programs to ensure global asset protection and threat readiness in a dynamic, remote-first work environment.
Key Responsibilities:
- Lead and develop a high-performing team of global GSOC analysts and protective intelligence analysts who assess emerging and persistent risks and threats to the business
- Implement, deploy, and manage best-in-class technologies to enable global situational awareness of events with potential business impact
- Refine emergency and non-emergency monitoring protocols for physical security systems (access control alarms, intrusion detection, video surveillance, fire/life safety systems) to ensure proficient detection and response
- Train and manage a global team to investigate anomalous activity, conduct risk assessments, account for employees and assets in emergency situations, coordinate emergency response logistics, and oversee timely issuance of emergency notifications and situational reports
- Develop clear and user-friendly policies and procedures to ensure GSOC analysts deliver consistent quality of service across all regions
- Proactively brief executive leadership during incidents or crisis events and ensure all GSOC communication and documentation is fit for purpose
- Brief external customers on GSOC infrastructure and capabilities
- Identify, select, and manage appropriate equipment, software solutions, and vendors to support GSOC and physical safety and security operations
- Develop effective strategic partnerships with key stakeholders to leverage expertise, gain support for initiatives, and achieve shared goals
- Establish and monitor actionable performance metrics to track program effectiveness, personnel performance, and return on investment
- Provide strategic business direction and guidance based on fact patterns and understanding of the global risk landscape
Requirements:
Required:
- 10+ years of experience in GSOC, risk, and intelligence leadership or equivalent security, military, or law enforcement operations
- Proficiency in physical security risk monitoring technologies, systems, software, integrations, and data aggregation, optimization, and visualization tools
- Demonstrated experience overseeing risk analysis, physical security, protective intelligence, surveillance detection, incident tracking, protection of sensitive and proprietary information, incident and crisis management, and business continuity
- Proficiency with operational oversight of executive travel and major events
- Ability to independently implement initiatives and balance multiple work streams and competing priorities in fast-paced environments
- Analytical and critical thinking skills required to solve broad-scope problems and perform data analysis to facilitate decision-making
- Ability to prepare and regularly update process documents, professional reports, and develop and deliver security-related training and education
- Experience interfacing and collaborating with executives, peers, regulatory agencies, and external clients to develop solutions and gain consensus
- Experience with developing and delivering security services and programs for remote employees
- Experience conceptualizing and executing on numerous initiatives and balancing competing priorities
- Experience in building relationships and partnering broadly
- Excellent interpersonal, communication, organization, and presentation skills
Desired:
- 8+ years of experience developing professionals within the area of specialization
- Broad understanding of Cybersecurity Framework (NIST CSF), ISO27001, and critical infrastructure protection requirements, physical security technology controls, innovative mitigation tactics, and applicable regulatory requirements
- Experience and in-depth understanding of sourcing and procurement models, tools, processes, and policies in a program/project/contract manager role
- Fluency with data optimization, aggregation, anomaly detection, geolocation tools
- Fluency in Google Suite, Airtable, Jira, ServiceNow
- Fluency in Physical Security Incident Management Systems (PSIM) including Employee Mass Notification software, Asset Monitoring software, Travel Duty of Care systems
About Twilio
SaaS / Enterprise Software — authentication and identity infrastructure for developers.
