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Illumio is the leader in ransomware and breach containment, powered by the Illumio AI Security Graph. The company's breach containment platform identifies and contains threats across hybrid multi-cloud environments, helping organizations achieve operational resilience and Zero Trust security.
The Director of Customer Trust leads the company's customer-facing security engagement program, reporting to the VP of Security. This role is responsible for building trust with customers and ensuring they understand Illumio's security architecture, practices, and product security model.
Key responsibilities include:
**Customer Security Engagement:** Serve as the primary security representative during customer security reviews and technical discussions. Participate in enterprise sales cycles to address customer security questions and architecture reviews. Engage directly with customer security teams and CISOs to explain the company's security posture.
**Security Questionnaire & Assurance Program:** Lead the team responsible for responding to security questionnaires and customer security assessments. Maintain and improve the security response knowledge base and evidence repository. Improve efficiency and scalability of questionnaire responses. Own Illumio's customer-facing Trust Center.
**Sales Enablement:** Partner with Sales and Customer Success teams to remove security-related blockers in enterprise deals. Provide clear explanations of the company's security architecture and product security controls. Develop security collateral that supports customer trust and sales enablement.
**Customer Insight & Feedback Loop:** Identify recurring customer security concerns and communicate them back to Security and Product teams. Work with Product Security and Engineering to address systemic trust gaps. Help improve documentation and transparency around security practices.
The role requires 4 on-site days per week at Sunnyvale headquarters.
**Requirements:**
- 10+ years of experience in customer trust, cybersecurity, security assurance, product security, or security consulting
- Experience engaging directly with enterprise customers on security topics
- Familiarity with common security frameworks and assessments (SOC 2, ISO 27001, ISO 42001, PCI-DSS, SIG, CAIQ)
- Strong communication skills with the ability to translate complex security concepts for customer audiences
**Bonus qualifications:**
- Experience in complex multi-cloud, hybrid, and large-scale platform security environments
- Experience supporting enterprise sales cycles, customer support, and customer success escalations
- Experience managing customer security or security assurance programs
- Previous experience working at a security vendor in a similar trust role
