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Salary: USD 140,000 - 175,000 / annual
Equip is a leading virtual, evidence-based eating disorder treatment platform founded in 2019. The company has been fully remote since inception and was recognized by Time as one of the most influential companies of 2023. Equip operates in all 50 states, partners with major health insurance plans, and has served thousands of patients through a model where each patient receives a dedicated care team including a therapist, dietitian, physician, and peer/family mentor.
The Director of Business Operations will lead strategic execution, operational cadence, and infrastructure across Equip's Care Operations function. This role serves as a critical operational backbone, translating organizational strategy into scalable systems that enhance both Care Delivery and Care Experience.
Key Responsibilities:
- Own strategic planning, goal setting, and operational cadence for the Care Operations department to drive organizational alignment and business outcomes
- Lead a team of analysts and project managers, providing direct management, performance oversight, and professional development
- Design and execute high-impact initiatives that improve operational efficiency, regulatory compliance, and patient/provider experience
- Direct data analysis and operational reporting to uncover trends, diagnose root causes, and translate insights into scalable action plans
- Partner with cross-functional leadership to build, pilot, and implement standardized processes, project plans, and change management strategies
- Establish comprehensive tracking frameworks, operational metrics, and performance dashboards to ensure departmental accountability and quality control
- Develop scalable operational infrastructure, best practice documentation, and continuous improvement mechanisms supporting long-term growth
Requirements:
- 5+ years of professional experience in business operations, management consulting, program management, or related field within healthcare or high-growth environment
- Bachelor's degree in business, operations, healthcare administration, or related field (or equivalent practical experience)
- Demonstrated experience managing direct reports, including analysts or project managers, and driving team performance
- Demonstrated experience leading end-to-end strategic project management, process improvement, and change management initiatives
- Demonstrated experience writing and utilizing SQL to query complex datasets and translate operational data into actionable insights
- Demonstrated ability to design, pilot, and implement scalable operational processes across cross-functional teams
- Demonstrated proficiency using data analysis and spreadsheet tools (Excel, Google Sheets) to build operational models and reporting frameworks
- Demonstrated ability to manage competing priorities, resolve complex operational challenges, and communicate effectively with senior stakeholders
