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Okta is seeking a Digital Solutions Manager to serve as the strategic technical and functional capability lead for the company's Recruiting and Learning ecosystem. This role sits within People Experience & AI transformation and operates at the intersection of systems architecture, automation, and user experience.
You will define and execute the technology vision for recruiting and learning systems, ensuring platforms, integrations, data architecture, and AI capabilities work together seamlessly to support global operations. Key responsibilities include:
**Roadmap & Systems**: Define and execute the roadmap for Recruiting and Learning systems aligned with business goals. Serve as the primary subject matter expert across ATS, CRM, LMS, and AI tools. Design scalable, future-ready architectures and translate complex business needs into strategic technical solutions in partnership with People Technology and Business leaders.
**Integrations, Automation & Optimization**: Partner with Technology teams to define integration requirements across systems using APIs, middleware, and data pipelines. Drive automation of manual processes to improve efficiency and reduce operational overhead. Lead the business side of system implementations—including requirements gathering, process mapping, User Acceptance Testing (UAT), and change management—while partnering with technology teams for solution design, configuration, and deployment.
**Data Integrity, Reporting & Insights**: Establish and maintain data integrity standards, validation rules, and monitoring processes. Ensure data accuracy, accessibility, and consistency across systems. Partner with analytics teams to align on reporting frameworks and enable actionable insights.
**AI Enablement & Innovation**: Leverage AI-enabled capabilities (candidate matching, chatbots, recommendations, content generation) to optimize recruiting and learning processes. Evaluate and implement AI-driven tools and features. Identify high-impact use cases for AI to improve efficiency, personalization, and decision-making.
**Troubleshooting, Governance & Best Practices**: Troubleshoot complex system issues and perform root cause analysis. Partner with IT and Security to ensure system reliability, compliance, and scalability. Establish and document best practices for system configuration, usage, and maintenance.
**Leadership & Cross-Functional Impact**: Act as a technical subject matter expert for recruiting and learning systems. Partner with Recruiting and L&D teams to translate business needs into technical solutions. Collaborate with Business Technology/IT on integrations and architecture. Support global users through issue resolution, training, and documentation.
**Requirements**:
- Deep expertise in recruiting systems (ATS, CRM, interview platforms) and Learning Management Systems (LMS)
- Strong experience in system configuration, architecture, and administration
- Experience leading system implementations and managing medium-to-large complexity technical initiatives
- Strong understanding of data models, reporting, and system governance
- Demonstrated ability to troubleshoot complex issues and perform root cause analysis
- Experience leveraging automation to improve operational efficiency
- AI fluency, including familiarity with AI/ML applications and AI-enabled features in recruiting and learning platforms
- Ability to operate independently in ambiguous environments and translate business needs into technical solutions
