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Mark43 is seeking a DevOps Engineer to join their Platform Division and help build, scale, and maintain the infrastructure powering their mission-critical public safety platform. The company empowers communities and governments with technology that improves safety and quality of life for first responders.
In this role, you will focus on improving infrastructure reliability, automating deployments, enhancing observability, and enabling engineering teams to develop and deliver software efficiently. You will work closely with Engineering, Security, and cross-functional teams to ensure the cloud infrastructure is scalable, secure, highly available, and fault tolerant.
Key responsibilities include:
- Managing and optimizing AWS cloud infrastructure for scalability, reliability, security, and high availability
- Building and maintaining Infrastructure as Code (IaC) using Terraform to automate infrastructure provisioning and management
- Developing, improving, and maintaining CI/CD pipelines to streamline application builds, testing, and deployments
- Driving GitOps practices and automation using Kubernetes, Helm, and ArgoCD
- Improving platform observability by implementing and optimizing monitoring, logging, alerting, and troubleshooting capabilities
- Building internal tools and automation that improve developer productivity and enable efficient software deployment
- Partnering with engineering teams to establish DevOps best practices and strengthen platform reliability
- Identifying and resolving infrastructure performance bottlenecks and operational inefficiencies
- Participating in a shared 24/7 on-call rotation to support production infrastructure and troubleshoot critical incidents
- Owning and driving infrastructure projects that contribute to long-term platform scalability, stability, and health
The role leverages technologies including AWS, Terraform, Kubernetes, Helm, ArgoCD, and Grafana. You will contribute to the advancement of public safety software across Local, State, Federal, and DoD agencies.
REQUIREMENTS:
- 5+ years of professional experience in DevOps, Platform Engineering, Site Reliability Engineering, or related infrastructure-focused roles
- Strong hands-on experience with AWS and/or Azure cloud infrastructure
- Experience designing, building, and maintaining automated CI/CD pipelines for application builds, testing, and deployments
- Proficiency with Infrastructure as Code technologies, particularly Terraform
- Experience with containerization and orchestration technologies such as Docker, Kubernetes, and Helm
- Experience implementing and maintaining monitoring, logging, observability, and alerting solutions
- Familiarity with GitOps practices and deployment automation tools such as ArgoCD
- Experience with scripting or programming to automate infrastructure operations, improve developer workflows, and build internal tooling
- Strong understanding of cloud infrastructure reliability, scalability, security, and compliance best practices
- Ability to troubleshoot complex infrastructure issues and proactively identify opportunities to improve system performance and reliability
- Strong communication and collaboration skills, with ability to work independently, take ownership of technical projects, and partner effectively with engineering teams
- Must be authorized to work in Canada, the UK, or one of 36 approved U.S. states (including most major states but excluding San Francisco, CA)
