SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Vercel is seeking a Customer Support Engineer to provide technical support to customers using Vercel's developer infrastructure platform. The role combines customer-facing support with engineering work to resolve technical issues and improve the customer experience.
You will handle customer cases across all Vercel products, assist with issues outside regular support channels, engage with the community, and work alongside the engineering team to develop internal tools and solutions. You'll specialize in specific product areas, improve documentation and processes, and support Customer Success Managers with enterprise requests. The role includes on-call and weekend availability on a rotating basis.
Vercel is the agentic infrastructure company helping developers and agents ship software with speed and security. The platform is trusted by OpenAI, PayPal, Ramp, Supreme, and millions of developers worldwide.
Key responsibilities include resolving customer concerns, creating and improving internal tooling, engineering solutions to enhance the platform, and establishing Vercel's reputation for exceptional customer support. You'll need to be an excellent communicator who can earn customer trust, understand technical problems quickly, and have a passion for finding and resolving root causes.
The role is fully remote with a globally distributed team. You'll work on a rota system that includes evening, weekend, and on-call shifts. There is a bonus opportunity for a higher-compensated Saturday-Tuesday schedule.
Requirements:
- Frontend development experience, ideally with React and Next.js
- Firm understanding of cloud technologies and serverless computing
- Desire to engineer solutions and resolve root causes
- Exceptional written and oral communication skills
- Comfortable working with fully remote, globally distributed teams
- Availability for weekend and on-call rota work
- Passion for delivering exceptional customer experience
Bonus qualifications:
- Backend development experience, especially Node.js
- Experience with CDNs and cloud infrastructure setup
- Familiarity with monorepos or custom CI/CD pipelines
- Strong DNS knowledge and ability to explain clearly
- Incident management and procedural communication experience
- Mentoring experience for team members
