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Salary: USD 95,000 - 125,000 / annual
Starburst delivers enterprise intelligence at scale by providing organizations secure, governed access to all their data wherever it lives. Built for distributed data environments, Starburst helps enterprises power AI and analytics without the cost and complexity of traditional data consolidation.
As a Customer Support Engineer, you will be the technical backbone supporting Starburst Enterprise Platform (SEP) and Galaxy customers. You'll respond to and resolve customer inquiries via chat, email, or call sessions within specified SLA windows, handling a wide range of support matters including configuration, security, integration, and cluster issues. Your goal is to ensure customers maximize their experience with Starburst products.
Key responsibilities include:
- Respond to and resolve Galaxy & SEP customer inquiries via multiple channels within SLA windows
- Contribute to customer-facing self-serve knowledge base documentation
- Collaborate with pre-sales and post-sales teams to ensure cross-functional alignment and customer satisfaction
- Participate in ongoing personal learning through team training and development
- Escalate and manage escalated issues with Engineering to ensure positive customer outcomes
This role requires a highly motivated individual with strong technical foundations and excellent communication skills. You'll work in a fast-paced, dynamic environment where curiosity to learn and explore various solutions is essential. The ability to function cross-functionally in a customer-success-oriented company is critical.
REQUIREMENTS:
- Background in deploying and debugging complex systems
- Experience with Big Data technologies (Hadoop, Data Lakes, Spark)
- Proficiency with Docker and Kubernetes
- Cloud platform experience (AWS, Azure, GCP)
- Security knowledge including authentication (LDAP, OAuth2.0), authorization technologies, and SSL/TLS
- Linux skills
- DBMS concepts and SQL exposure
- Programming language experience: SQL, Java, Python, Bash
- Strong communication skills and ability to work in fast-paced environments
- Distributed systems, cloud technologies, and Java codebase navigation experience beneficial
