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Pragma builds software that helps game studios create great games and lasting relationships with their players. FirstLook helps studios run playtests, understand their audiences, and build engaged player communities.
You will be the primary point of contact for game studios across APAC using FirstLook, balancing customer success and business development. This role is based in Japan or South Korea with remote flexibility, covering the broader Asia Pacific region with particular focus on Japan and South Korea.
Customer Success Responsibilities:
- Own relationships with a portfolio of game studios across APAC, serving as a trusted partner
- Lead onboarding, product walkthroughs, and success planning, connecting studio goals to measurable outcomes
- Help studios prepare for playtests, alphas, betas, launches, and ongoing player engagement programs
- Drive product adoption through regular check-ins, training, and tailored recommendations
- Answer product questions, coordinate troubleshooting, and work with technical teams to resolve issues
- Monitor customer health and satisfaction; identify risks early and own follow-through to improve relationships
- Support renewals and account growth by demonstrating value and identifying additional needs
- Bring customer feedback and regional insights to Product, Engineering, and commercial teams
Business Development Responsibilities:
- Build relationships with game studios, publishers, and partners across APAC through targeted outreach, referrals, and industry events
- Qualify opportunities and lead discovery conversations and product demos
- Work with the sales team on proposals, pricing discussions, and closing opportunities
- Maintain accurate account plans, customer notes, opportunities, and next steps in CRM
You will help shape how Pragma serves game studios in APAC, with direct influence on customer outcomes, regional growth, and product feedback. This is an opportunity to build lasting relationships across the games industry while working closely with a global team.
Requirements:
- Experience in customer success, account management, partnerships, or business development, ideally serving game studios or selling software to businesses
- Track record of building trusted customer relationships and helping customers achieve meaningful outcomes
- Comfort with commercial conversations, including renewals, expansion, prospect discovery, and new business opportunities
- Based in Japan or South Korea with understanding of local business practices and ability to support customers across APAC
- Professional proficiency in Japanese or Korean, plus English for global collaboration; proficiency in both Japanese and Korean strongly preferred
- Ability to learn software products deeply, explain them clearly, and work with technical teammates on customer questions
- Strong organization, clear written communication, and ability to manage multiple customers and priorities independently
- Proactive approach to solving problems and following through on commitments
Helpful Experience:
- Relationships with game studios or publishers in Japan, South Korea, or other APAC markets
- Experience with playtesting, game publishing, community management, player engagement, or creator programs
- Experience supporting software adoption and maintaining account and pipeline information in CRM
