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Infinite Machine, a premium electric vehicle manufacturer, is hiring a Customer Operations Specialist to serve as a primary point of contact for customers while supporting day-to-day customer service, order fulfillment, and warehouse operations in Long Island City.
This is a hands-on, customer-facing role combining customer support with operational and warehouse responsibilities. You will manage customer communications across email, chat, phone, SMS, and in-person channels; troubleshoot technical issues and coordinate service and warranty requests; maintain accurate customer service records and meet targets for response times, resolution times, and customer satisfaction.
Operational responsibilities include coordinating local vehicle deliveries and pickups using a company-owned truck, fulfilling customer orders (picking, packing, shipping, coordinating deliveries of vehicles, accessories, and replacement parts), receiving and organizing inventory with accurate record-keeping, and supporting service operations including vehicle check-in, parts preparation, basic inspections, assembly, disassembly, and repairs.
You will work closely with the Vehicle Operations team to keep daily operations running smoothly and identify opportunities to improve customer experience, operational efficiency, and internal processes. The role requires comfort with both software systems and hands-on warehouse work, including lifting up to 50 lbs and independently loading/unloading vehicles using appropriate equipment.
QUALIFICATIONS — REQUIRED:
- Experience in customer service or another customer-facing role, with excellent written and verbal communication skills
- Strong mechanical aptitude and comfort using basic hand tools and following technical procedures
- Highly organized, detail-oriented, and able to manage multiple priorities independently
- Strong problem-solving skills, good judgment, and a customer-first attitude
- Comfortable working across software systems and learning new tools
- Willingness to perform hands-on warehouse work, including lifting up to 50 lbs and independently loading and unloading vehicles using appropriate equipment
- Valid driver's license and ability to drive a company-owned truck in the NYC area
- Ability to work full-time, on-site in Long Island City
- Must be authorized to work in the United States (visa sponsorship not available)
QUALIFICATIONS — PREFERRED:
- Experience with bicycles, motorcycles, electric vehicles, or other mechanical products
- Experience with customer support platforms, e-commerce fulfillment, or inventory management systems
- Experience working in a startup or fast-growing company
