SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Namespace Labs is a developer infrastructure platform that accelerates CI/CD pipelines, builds, and tests for engineering teams worldwide. The company has built a solution that dramatically speeds up developer workflows—helping hundreds of companies ship features faster instead of waiting for infrastructure.
As a Customer-Facing Software Engineer, you will work directly with customer engineering teams to solve complex infrastructure and developer workflow challenges. You'll serve as a technical partner and trusted advisor, embedding within diverse engineering organizations to understand how they build and ship software, then help them improve, scale, and modernize those workflows.
Key responsibilities include:
- Work directly with customers to understand their workflows, infrastructure setups, and technical challenges
- Quickly develop understanding of new technical environments and independently drive issues and improvement opportunities from investigation through resolution
- Reverse engineer customer systems and resolve issues spanning CI/CD pipelines, cloud infrastructure, developer tooling, build systems, and application environments
- Act as an extension of customers' engineering teams, helping solve complex technical challenges
- Build product improvements, tooling, integrations, and fixes that unblock customer teams and improve developer productivity
- Identify recurring patterns across customer engagements and collaborate with product and engineering teams to translate them into platform improvements
- Drive adoption through deep technical partnership, helping customers expand Namespace across additional workflows and infrastructure use cases
- Develop deep expertise in modern developer workflows, infrastructure systems, and software delivery practices
You will work with a global customer base across the US, EU, Asia, and Australia, primarily asynchronously via Slack and email, with on-site visits being rare.
Requirements:
- Strong engineering fundamentals and ability to navigate unfamiliar systems quickly
- Comfort debugging across modern infrastructure, developer tooling, and application environments
- High curiosity and systematic approach to problem-solving
- Strong communication skills and ability to work directly with technical teams and users
- Bias toward execution and comfort operating in fast-moving, ambiguous environments
- Customer-oriented mindset with strong sense of ownership and urgency
