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SmartPM is the leading construction project controls analytics platform that converts CPM schedule data into actionable project insights. The Professional Services team works directly with customers to ensure they gain maximum value from SmartPM through expert guidance, interpretation, and support.
You will serve as a trusted scheduling resource to general contractor project controls, scheduling, and project management teams using SmartPM. The role requires operating across the full spectrum of scheduling maturity — from sophisticated, top-ENR-ranked general contractors with established project controls departments to mid-market contractors just beginning to build a formal scheduling practice.
With sophisticated customers, you'll hold your own in peer-level technical conversations with experienced in-house schedulers, discussing schedule quality, delay risk, and project health data. With less mature customers, you'll help establish foundational CPM scheduling standards, habits, and review cadences, essentially assisting in building a scheduling practice from the ground up.
Key responsibilities include: serving as a trusted scheduling resource and adjusting your approach to each customer's maturity level; discussing schedule performance metrics (SPI, compression, float, critical path health) in terms that resonate with both corporate scheduling staff and field leadership; benchmarking customer schedules against industry and SmartPM best practices; supporting SmartPM platform adoption within contractor workflows; collaborating with Sales on customer demonstrations; providing feedback to Engineering on product improvements; and contributing to marketing and thought leadership initiatives (webinars, technical content, conference presentations).
This role offers an opportunity to step off the job site and out of the single-project scheduling grind while remaining deeply engaged with CPM scheduling. Instead of fighting the schedule battle on one project at a time, you'll apply your expertise across a portfolio of GC customers — from elite scheduling departments to teams building a practice from scratch — working at the intersection of construction, technology, and analytics.
REQUIREMENTS:
- 5+ years of hands-on experience as a Project Scheduler / Planner at a large ENR-ranked general contractor, CM, or design-build firm
- Demonstrated experience developing, updating, and progressing CPM schedules on complex, large-scale construction projects
- Experience building, standardizing, or improving scheduling processes — not only executing within an already-mature department (e.g., rolling out scheduling standards, mentoring less experienced schedulers, standing up a project controls function)
- Strong command of Primavera P6; working knowledge of Microsoft Project
- Practical experience with delay analysis methodologies (e.g., time impact analysis, windows analysis, as-planned vs. as-built)
- Solid understanding of schedule quality standards and CPM scheduling specifications
- Experience communicating schedule status and risk directly to project executives, superintendents, or corporate project controls leadership
- Strong communication and client-facing skills, with the range to speak peer-to-peer with expert schedulers and to coach teams with little formal scheduling experience
- United States citizen with eligibility to work with Federal Government agencies
PREFERRED QUALIFICATIONS:
- Experience training, mentoring, or onboarding teams new to formal CPM scheduling
- Experience where SmartPM (or similar analytics software) was adopted due to an owner contract requirement
- Familiarity with SmartPM or comparable schedule analytics software
- Experience on federal or government construction projects
- Professional certification (e.g., AACE PSP, PMI-SP)
- Experience presenting schedule insights to GC executive leadership (e.g., VP of Operations, Project Executive)
