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Perk (formerly TravelPerk) is an intelligent platform for travel and spend management, trusted by over 12,000 companies worldwide including Bolt, GoCardless, and Fabletics. The company automates travel bookings, expenses, invoice processing, and more to eliminate shadow work and boost productivity.
You will join the Customer Care Team supporting Perk Spend, the company's expense management platform where employee expenses, supplier invoices, and corporate card payments converge. In this role, you ensure customers receive fast, accurate support and leave every interaction with a positive impression.
Key Responsibilities:
- Answer inquiries from German-speaking customers via email and phone with speed and competence
- Analyze problems, identify solutions, provide accurate information, and follow up as needed
- Create tickets, document all customer contacts, and escalate complex cases to appropriate teams
- Track reported incidents and bugs independently until resolution
- Serve as the first internal point of contact for operational software usage questions
You will work closely with other teams, learn the continuously evolving product from the ground up, and help customers find solutions tailored to their needs. The role emphasizes transparency, empathy, and efficiency.
Perk is a global company of 1,800+ people across 12 offices, founded in 2015 with headquarters in London and Boston. The company values ownership, delivering exceptional experiences, and teamwork. The role operates on an IRL-first model with 3 days per week in-office at the Berlin hub.
Requirements:
- Experience in technical support at a FinTech, SaaS, or accounting software company
- Ability to manage multiple tasks and maintain clarity under high pace
- Structured, precise work approach
- Fluent German and English; additional languages a plus
- Background in finance or accounting highly valued
- Experience handling numerous external customer inquiries and internal team coordination a plus
