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Relay Payments is a modern digital payment network serving the trucking and logistics industries. Founded in 2019 and based in Atlanta, the company is trusted by over 500,000 drivers, 100,000 carriers, and 3,000 truck stops nationwide. Relay has partnered with industry leaders including Pilot, Love's, Maverik, Schneider, Old Dominion, and Lineage Logistics to provide secure, reliable over-the-road transactions.
The Credit Support Analyst will serve as a critical operational partner to the Head of Credit, supporting credit operations, portfolio monitoring, customer follow-up, reporting, and process improvement initiatives. This role is ideal for someone who enjoys ownership, thrives in a fast-paced environment, and takes pride in producing accurate, high-quality work.
Key responsibilities include:
- Review and organize new credit applications prior to underwriting
- Underwrite new and existing credit requests through financial analysis, due diligence, and review of customer credit needs; recommend appropriate credit limits, exposure levels, payment requirements, holds, and other risk mitigations
- Ensure prompt follow-up with customers regarding application requirements via phone and email
- Coordinate application status updates with Sales, Account Management, and Customer Success teams
- Assist with credit line maintenance and administrative account updates
- Support collection attempts alongside the Credit team
- Manage internal credit inquiries and Jira requests
- Assist customers with documentation requests and account maintenance
- Document procedures and maintain operational documentation; identify opportunities for process improvements and automation
- Monitor intraday balances and identify accounts requiring proactive attention
- Understand risks associated with carriers, brokers, freight cycles, fuel costs, seasonality, insurance, factoring, and transportation payment practices
The position requires 3 days per week in the office at Cobb Galleria in a hybrid environment.
REQUIREMENTS:
- Bachelor's degree in Finance, Accounting, Business, Economics, or equivalent experience
- 3+ years of experience in credit operations, commercial credit, financial operations, banking, collections, or a related analytical role
- Experience reviewing commercial financial statements and business financial information
- Familiarity with commercial credit reporting platforms such as Dun & Bradstreet (D&B), Experian Business, and LexisNexis
- Fundamental understanding of accounting principles
- Strong analytical and organizational skills
- Excellent written and verbal communication
- Advanced Excel or Google Sheets experience
- Ability to manage multiple priorities with strong attention to detail
- Comfortable engaging with customers in challenging situations to obtain required information and resolve outstanding issues, both verbally over the phone and in writing
- Team player with positive attitude and eagerness to learn in a supporting role
