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Remi is seeking a Contractor Training Specialist to support the onboarding and development of contractors within its network. In this role, you will guide newly onboarded contractors through the final stages of onboarding, train them on the Remi App, operational processes, and performance expectations, and provide hands-on coaching as they complete their first projects.
You will work directly with contractors during their initial 10 projects, helping them navigate challenges, understand expectations, and develop the skills to operate independently. After this period, you will conduct performance reviews and provide recommendations on readiness for additional project volume. Your responsibilities include:
- Training contractors on the Remi App, project workflows, and operational processes
- Communicating Remi's expectations around responsiveness, scheduling, communication, quality, documentation, homeowner experience, and project completion
- Providing hands-on support and coaching during contractors' first projects
- Proactively identifying process gaps, performance concerns, and training opportunities
- Helping contractors troubleshoot challenges while building independence
- Monitoring contractor performance across timelines, communication, quality, documentation, and customer experience
- Conducting performance reviews after the first 10 projects with readiness recommendations
- Partnering with Operations, Sourcing, Quality, and other teams to resolve issues and improve onboarding
- Identifying trends and opportunities to continuously improve the contractor training program
You should have demonstrated ability to train, coach, and develop others; strong verbal and written communication skills; and the ability to build relationships while setting clear expectations and providing direct feedback. You need strong organizational skills to manage multiple contractors and projects simultaneously, the ability to identify performance issues and develop practical solutions, and comfort learning and teaching software applications and workflows. You should thrive in a fast-paced environment where processes and priorities evolve.
Nice-to-have qualifications include experience in contractor management, training, operations, construction, roofing, solar, or field services; experience onboarding or developing contractors, vendors, or external partners; familiarity with roofing or residential construction processes; and experience evaluating performance using operational metrics, quality data, and customer feedback.
