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Salary: CAD 87,550 - 118,450 / annual
Vena Solutions is seeking a Consultant, Managed Services to own and manage a defined portfolio of customers subscribed to their Expert Services offering. In this role, you will act as an extension of the customer's organization, providing a personalized experience and ensuring their ongoing success on the Vena platform.
Key responsibilities include:
- Maintain and manage a portfolio of customers, building and fostering strong client relationships with credibility and trust
- Provide design and architectural guidance, applying best practices and product knowledge
- Conduct regular touchpoints with clients throughout the contract lifecycle, including business reviews and product feature demonstrations
- Deliver one-on-one training sessions and ad-hoc coaching for design and template construction
- Provide technical configuration including data modeling, Vena scripts, and template build/design
- Work with clients on strategic planning and roadmap development for expanded Vena platform usage
- Partner with the Customer Success team to nurture customer advocacy and identify expansion opportunities
This is a flexible position with options to work full-time from the Toronto office, hybrid throughout the week, or entirely remotely within Canada. You will work directly with clients on a regular basis and enable them for success through advisory guidance, best practice sharing, training, education, and technical deployment.
Requirements:
- 4+ years of software implementation, consulting, or finance/accounting experience
- Advanced proficiency in Microsoft Excel
- Customer service focused with superior client interaction skills; ability to communicate effectively with all organizational levels including C-suite executives
- Exceptional organizational, presentation, and communication skills
- Strong knowledge of financial processes and applications (budgeting, forecasting, financial consolidations, month-end close, reporting)
- Proven top performer with diligent work ethic and commitment to customer success
- Technical aptitude with ability to quickly grasp complex technical concepts and translate them for diverse end users
- Tenacious problem-solver with talent for creating consensus and turning customers into advocates
- Strong team player who thrives in both collaborative and self-managed environments
