SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Salary: CAD 61,000 - 74,000 / annual
DistillerSR is the world's leading AI-enabled workflow automation and evidence management platform for streamlining the production of critical literature-based health research. The company is used by 80% of the top 10 global medical device and pharmaceutical companies to inform product research, prepare regulatory submissions, and monitor for safety issues with medical products.
Reporting to the Senior Manager, Solutions Engineering, the Configuration Specialist will be responsible for assisting with the analysis, design, configuration, and testing of DistillerSR solutions to meet client-specific requirements.
Key responsibilities include:
- Liaising with Solution Engineers to validate and clarify clients' business requirements
- Configuring software to satisfy client-specific business processes, rules, and functional requirements
- Testing fully configured solutions to ensure expected results
- Troubleshooting and reproducing product observations
- Supporting client testing through issue triage and resolution
- Working with Product and Engineering teams to escalate bugs and feature requests
- Contributing to cross-functional teams (Marketing, Sales, Customer Success)
- Understanding the product and related industries, demonstrating capabilities per client requirements
- Documenting technical diagrams and specifications
- Providing knowledge transfer to client project teams throughout engagement
- Contributing to team knowledge base and best practices
- Leveraging AI to augment workload
The role offers flexible work hours, benefits from day one, three weeks vacation, wellness reimbursement, professional development support, and career growth opportunities in Kanata North Tech Park.
REQUIREMENTS:
Required:
- University degree or college diploma in Computer Science, Information Systems, Business, Commerce, or equivalent
- Minimum two years of experience in technical software configuration
- Strong technical skills and experience with Python, JavaScript, XML, and JSON
- Basic understanding of APIs, REST, and GraphQL
- Basic understanding of probabilistic AI (naïve bayes, SVM)
- Functional knowledge of Generative LLMs, prompt engineering, and skill/agent development
- Working knowledge of software delivery lifecycle (requirements definition, functional specifications, test plans, testing, training, deployment)
- Analytical mindset and strong business communication skills
- Ability to manage multiple priorities in fast-paced environment while maintaining quality and client satisfaction
- Excellent problem-solving, troubleshooting, and critical thinking skills
- Ability to collaborate with technical and non-technical personnel
- Proficiency with Windows environment, MS Office Suite, Google Docs, and Google Sheets
- Attention to detail, ability to work under pressure with strong time management
- Strong verbal, written, and presentation communication skills
- Planning and organizational skills, ability to work well in team environment
- Sound judgment with ability to learn quickly
- Customer service orientation with positive attitude and drive to succeed
Preferred:
- Experience using DistillerSR products
- Experience in regulated industry
- Experience implementing SaaS solutions in private and public sector organizations
- Experience with customer support tools like Zendesk
