SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Revolut is a global fintech company on a mission to give people more from their money through spending, saving, investing, exchanging, and travel products. The company serves 80+ million customers and employs 13,000+ people worldwide.
The Credit team at Revolut creates and scales lending features that power global growth, managing the entire product lifecycle from backend systems to customer-facing experiences. We are seeking a Collections Manager to build out in-country processes and procedures while overseeing continuous high performance of the team as we launch and scale features and services.
In this role, you will lead the development of compliant and effective debt collections processes tailored to the local market. You will own and manage the end-to-end debt collections process for retail credit portfolios, ensuring efficiency and compliance with applicable laws. Key responsibilities include optimizing both in-house and outsourced collection capabilities using the latest technology, analytics, and strategic payment programs to achieve best-in-class contact and cure rates. You will document policies and procedures for debt collection and recoveries, develop collection strategies to optimize recoveries, and continuously improve collection processes, metrics, and tools. Additionally, you will select and oversee debt collection agencies (DCAs) to ensure SLA adherence and manage relationships with third-party service providers.
This is an opportunity to shape the future of finance at a rapidly growing fintech company with a strong culture and commitment to employee experience.
REQUIREMENTS:
- 4+ years of experience in debt collection and recoveries in a retail bank, fintech, or debt collection agency
- Experience creating and documenting collections processes
- Solid understanding of debt portfolio management, debt sales, and debt restructuring
- Good knowledge of credit products
- Knowledge of local debt collection laws and regulations
- Performance and relationship management skills with third-party service providers
- Highly analytical mindset with excellent problem-solving skills
- Curiosity and drive to identify and implement improvements to automate wherever possible
