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Salary: USD 65,000 - 75,000 / annual
Rowan is an innovative ear-piercing and hypoallergenic jewelry brand that combines clinical safety with celebratory customer experiences. The brand is led by licensed nurses and focuses on making ear piercing accessible and joyful for everyone.
The Clinical Studio Manager will oversee daily operations of the Grand Boulevard studio location in Miramar Beach, FL. This is a hands-on management role that combines clinical piercing responsibilities with retail leadership and sales accountability.
Key Responsibilities:
Piercing & Clinical Care: Perform ear piercings while maintaining sterile, aseptic environments. Conduct thorough ear evaluations, provide personalized styling advice, educate customers on aftercare, and ensure customer safety and comfort throughout the piercing experience.
Customer Experience: Create a warm, celebratory atmosphere on the selling floor. Lead by example in delivering exceptional customer service, help customers choose and style jewelry, handle inquiries and complaints professionally, and actively monitor the customer experience to maintain clinical standards.
Team Leadership: Lead and develop a team of Nurse Piercers and Sales Associates. Set clear expectations and performance targets, foster an inclusive team culture aligned with Rowan's values, schedule staff in partnership with the District Manager, manage time-off requests, and recruit for open positions.
Operations & Sales: Oversee inventory management, POS accuracy, and loss prevention. Meet or exceed individual and studio sales targets, drive revenue growth through optimized appointments and inventory sell-through, ensure visual merchandising standards are met, and maintain compliance with health and safety regulations. Manage studio budgets and track expenses.
Training & Development: Mentor and train new nurses on clinical piercing standards. Onboard new staff members on procedures, safety protocols, and customer experience standards. Provide ongoing coaching and development opportunities.
Administrative Duties: Prepare performance reports on sales, customer feedback, and operational opportunities. Coordinate with corporate teams on marketing initiatives and product launches.
Work Schedule: Full-time, 5 days per week with 3 weekends per month required.
Requirements:
- Active RN or LPN/LVN License (required)
- 3-5 years proven retail management experience, preferably in a service-oriented environment (jewelry experience a plus)
- Strong leadership skills with ability to inspire, motivate, and develop teams
- Customer-obsessed with passion for selling floor engagement and delivering exceptional experiences
- Proven track record of driving sales and optimizing store profitability
- Excellent customer service skills
- Flexible schedule availability including weekends and holidays
- Ability to thrive in fast-paced environment and adapt to multiple priorities
- Comfortable with technology, software systems, and POS platforms
- Deep understanding of retail operations including inventory management and visual merchandising
- Strong organizational and multitasking abilities
- Knowledge of health and safety regulations related to piercing (a plus)
- Excellent verbal and written communication skills
- Proficient in Google Suite (Calendar, Gmail, Sheets, Documents)
- Analytical skills including basic retail math and inventory tracking
- Physical requirements: ability to climb ladders, bend, lift, push, and reach; lift up to 25 pounds; stand for full 8-hour shifts
