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Celonis is seeking an experienced Client Value Partner (CVP) to lead strategic customer success initiatives within the Digital Technology industry. This role is central to Celonis' growth strategy and positions you as the accountable lead for customer success with the company's most strategic accounts.
As CVP, you will serve as the trusted advisor to C-level executives, collaboratively defining long-term visions for business transformation using Celonis' process intelligence platform. You will lead extensive teams of Celonis experts across Servicing, Product, and Engineering to ensure customer satisfaction and value realization.
Key responsibilities include:
**Accountable Program Lead & Engagement Manager:**
- Develop and maintain strong relationships with C-level internal and external executives, embedding Celonis into their strategic objectives
- Ensure engagements are properly staffed with global cross-functional Celonis teams
- Mentor customers on organizational design and Centers of Excellence maturation to increase platform adoption
- Mentor and coach team members, providing guidance and performance feedback
**Driving Customer Value:**
- Own the end-to-end customer value journey from strategy through realization
- Influence key stakeholders through executive communication, product knowledge, and industry expertise
- Establish Celonis program roadmaps and detailed value plans with senior stakeholders
- Resolve customer escalations by orchestrating internal teams efficiently
- Drive value realization and adoption, ensuring high-quality project completion and meeting usage targets
**Community Builder and Customer Advocacy:**
- Organize and lead customer advisory boards addressing industry-specific challenges
- Act as the voice of the customer within Celonis, ensuring product development aligns with customer needs
- Drive customer presence at key Celonis and industry events as a thought leader
- Collaborate on innovation and new asset development, contributing to playbooks and resources
Celonis is the trusted platform for industrializing Enterprise AI, powered by the Celonis Context Model that creates a living digital twin of the enterprise. The company is headquartered in Munich and New York with 20+ offices worldwide.
**Requirements:**
- Minimum 10 years of relevant customer success, strategy consulting, or related experience within digital technology
- Strong experience driving large-scale transformation programs, process re-engineering engagements, and implementations
- Experience with AI-based transformation (strong plus)
- Deep exposure to and experience with successful change management practices
- Ability to navigate large global organizations and persuade through data, facts, and confidence
- Proven ability to work with internal resources to design, pitch, and sell opportunities with subject matter experts
- Natural, consultative approach when engaging with senior executives
- Strong team player with patient and entrepreneurial leadership style
- Project management skills with ability to organize and manage multiple streams
- Strong communication skills
- Self-motivated, proactive team player
- Ability to thrive in fast-paced, collaborative, ambiguous environments with various stakeholders
